From: John R Pierce Sent: March 23, 2007 13:51 > > > alias them to a dedicated account, in said dedicated account use a > procmail recipe that checks some kind of active duty roster and forward > copies of the message to whomever is signed in on active duty. > combine > this with a punch-in/punch-out type application, perhaps using a > webpage, where each support person punchs in when on active duty. if > noone is listed as 'active', default to forwarding to the 'normal' > folks > or whatever. That sound interesting as well. I forgot all about procmail. > seems like what you REALLY should be doing is having these emails going > into a ticket tracking system, such as Remedy, which in turn sends out > notifications to the assigned support person etc etc. That is definitely the direction we are headed in but I was trying to find something to tide us over until I could carve out the time to evaluate and implement a ticketing/tracking system. Thanks again for your comments. Regards, Hugh -- Hugh E Cruickshank, Forward Software, www.forward-software.com