Hugh E Cruickshank wrote:
> From: Les Mikesell Sent: March 28, 2007 12:50
>> Hugh E Cruickshank wrote:
>>> I agree that this approach is fairly straight forward and I have not
>>> tried it. However our current approach (concatenating files to create
>>> a new alias file) is about the same in complexity. The difficulty
>>> arises from determining the contents of those files.
>> Just expose them to the person who knows what the contents should be
>> for
>> editing. Anyone managing a shift of people should be able to edit a
>> text file.
>>
>
> You would think so but I have had a hard enough time trying to convince
> them to use the Outlook rules and folders (without much success) which
> would make their life easier. I really do not think I can count on them
> to maintain the alias file to make my job easier. I would just end up
> with a lot of complaints about it not working and then end up having
> to maintain it myself anyway. I might as well save the time and
> frustration and do it myself. Sometimes it is just not worth it to try
> and delegate some tasks.
There's a method to this madness... If you first make them do the work
because they are the only ones that know the appropriate contents for
these files, then you will have their support when you point out how
using a real trouble ticket system will make this work unnecessary.
--
Les Mikesell
lesmikesell at gmail.com