-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Nifty Cluster Mitch wrote: > I suspect you need tracking, ownership, states (new, assigned, working, OMGH, fixed), attached documents, the ability to generate > reports and also solve the do you remember games when systems are down (documentation)..... > > Network management is interesting.... If there is a problem with the > network, bug systems and other "tools" may also be off line. The classic > way to monitor a network is to live on it and have a phone, Rolodex and pager > handy to contact the other end of the wire. Hello guys, Thank you so much for the suggestions. All looks interesting and I've downloaded them. It will be an exciting try-out. After some thoughts, I hope I might be able to find one which answers these: 1. The status of servers (traffic, services, availability) 2. Network inventory (ip, users, host, host's specs) 3. Support ticket (connected to host and user) with history view, so we can see the trend. 4. Knowledge base / documentation management - -- Fajar Priyanto | Reg'd Linux User #327841 | Linux tutorial http://linux2.arinet.org 13:10:54 up 5:02, 2.6.24-18-generic GNU/Linux Let's use OpenOffice. http://www.openoffice.org The real challenge of teaching is getting your students motivated to learn. -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFIojPP8TneBL/L6RoRAnDVAJ9/5hJem88OOxigElbbzO13FYWMcgCdHts6 aYBU8yV90tWqU4ENZkbStA8= =oP0/ -----END PGP SIGNATURE-----