Hi: On Feb 6, 2008 1:24 AM, Christopher Chan <christopher at ias.com.hk> wrote: > Jun Salen wrote: > >>> Take a look at Request Tracker > >>> http://bestpractical.com/rt/ > Yes, I asked potential users to login and take a look at rt and one of > them said that it looked complicated. You might want to check OTRS (otrs.org). Regards, Osvaldo