[CentOS] Trouble Ticket System

[Ross S. W. Walker]

Johnny Hughes wrote:
> Lorenzo Quatrini wrote:
> > Johnny Hughes ha scritto:
> >>
> >> I would like to recommend a piece of software known as 
> GLPI ... when 
> >> used in conjunction with OCSng, it will track all hardware and 
> >> software installed on each machine, which users use which 
> machines, etc.
> >>
> >> It also can use ADS or LDAP for authentication, and there is the 
> >> ability to create FAQs that users can search.
> >>
> >> So, the combination can be used as a software/hardware inventory 
> >> program and trouble ticket system.
> >>
> >> http://glpi-project.org/?lang=en
> >>
> >> http://www.ocsinventory-ng.org/
> >>
> >> Thanks,
> >> Johnny Hughes
> >>
> > Does someone has an rpm version?
> > I did some tests on OCS-ng, but everything broke on the 
> upgrade of the 
> > test pc...
> 
> WRT RPMS, no.
> 
> They have built perl scripts to run for upgrades and 
> installs, and it is 
> very complex, so RPMS would just down load the stuff and execute the 
> perl script.  Fairly worthless in this case.  In fact, for 
> things that 
> just unpack into a web dir (mambo web server, phpmyadmin, 
> etc.) I think 
> RPMS are fairly worthless.

Only good thing the RPMs do is account for the files on the file system
and can be used to revert permissions or discover corrupted/compromised
files (so long as the upgrades use RPMs too).

-Ross

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