[CentOS] Trouble Ticket System

[Les Mikesell]

Johnny Hughes wrote:
>>>
>>> I would like to recommend a piece of software known as GLPI ... when 
>>> used in conjunction with OCSng, it will track all hardware and 
>>> software installed on each machine, which users use which machines, etc.
>>>
>>> It also can use ADS or LDAP for authentication, and there is the 
>>> ability to create FAQs that users can search.
>>>
>>> So, the combination can be used as a software/hardware inventory 
>>> program and trouble ticket system.
>>>
>>> http://glpi-project.org/?lang=en
>>>
>>> http://www.ocsinventory-ng.org/
>>>

>>>
>> Does someone has an rpm version?
>> I did some tests on OCS-ng, but everything broke on the upgrade of the 
>> test pc...
> 
> WRT RPMS, no.
> 
> They have built perl scripts to run for upgrades and installs, and it is 
> very complex, so RPMS would just down load the stuff and execute the 
> perl script.  Fairly worthless in this case.  In fact, for things that 
> just unpack into a web dir (mambo web server, phpmyadmin, etc.) I think 
> RPMS are fairly worthless.

But... You need a bunch of perl and php modules that would be better 
handled as rpms (and even nicer if their install script could 'yum 
install' them if missing or dependencies pulled them in automatically). 
   They may all be available from the rpmforge repo.

-- 
   Les Mikesell
    lesmikesell at gmail.com