Jun Salen wrote: > Last year, I tried to installed and evaluate the following OSS web base > trouble ticketing system. This is for me to track history on our IT > related issues. Those that I tried are the PHP Ticket, DanPHPSupport, Epix > Power Support, ruQueue, Ticket Express, OTRS, PMOS Help Desk and eTicket. > From those, PMOS and eTicket are my top picks. I have problem installing > OTRS the last time, so I am unable to evaluate that but will try later. > The problem with PMOS is that the developer want to give up the project > last time I checked. Aside from the mentioned above, can you suggest > others that are better. Any advice from other experiences please. Thank > you very much. Have you looked at trac? I find it is an excellent bit of software. Jeremy -- Jeremy Sanders <jss at ast.cam.ac.uk> http://www-xray.ast.cam.ac.uk/~jss/ X-Ray Group, Institute of Astronomy, University of Cambridge, UK. Public Key Server PGP Key ID: E1AAE053