[CentOS] Do we have any Zimbra users on the list?

Thu Jan 10 15:02:02 UTC 2008
Johnny Hughes <johnny at centos.org>

Craig White wrote:
> On Wed, 2008-01-09 at 11:14 -0600, Johnny Hughes wrote:
>> All,
>>
>> Here is a request for Zimbra to provide official CentOS support:
>> http://bugzilla.zimbra.com/show_bug.cgi?id=23487
>>
>> Here is a poll that might help them see how many CentOS Customers they
>> REALLY have:
>> http://www.zimbra.com/forums/users/14136-foss-edition-most-popular-linux-distro.html
>>
>> I am not asking for anyone to do anything mean, or to say anything
>> untrue, in fact, please don't.
>>
>> I am asking that if you use Zimbra on CentOS (either the Free Version or
>> the Network Version) that you let them know that you are.  If you would
>> pay for Official support, let them know that too.
> ----
> it wouldn't seem that Zimbra's position (they don't support CentOS) is
> any different than a lot of other software out there.
> 
> I can see the reason that you would take it personally but they don't
> mean it personally, it's just typical of another proprietary software
> company shirking responsibility...no more, no less.
> 
> They surely could support CentOS and it's obvious after a bit of
> inspection that the problem that they are experiencing is not just
> CentOS but also RHEL. I think what this really says is that CentOS is
> really popular and the issues were more obvious on CentOS because of the
> number of people using Zimbra with CentOS. I think you may see an
> alarming trend to this...where companies are seeing more problems with
> CentOS than RHEL simply because there are more people using CentOS...I
> wonder.

Sure, I agree.

What I took personally was the suggestion to use Ubuntu instead of 
CentOS ... and the fact that they support many other distros with their 
FOSS version and still do not even support CentOS there.

http://www.zimbra.com/forums/announcements/14116-centos-not-supported.html

That has been corrected as it was not a CentOS problem:

http://www.zimbra.com/forums/announcements/14213-our-centos-users.html

All the while, several of their developers RUN CentOS and Zimbra for 
their MTA. There are even many development CentOS servers in their 
organization and they will not even support it in the FOSS edit???

Besides, I am quite tired of people supporting CentOS under the table. 
If they are going to support it, they need to do so openly.

I did not open that bug, nor did I decide that Ubuntu was a better 
server option to support than CentOS.  But since the bug is open, CentOS 
users of Zimbra should, in my opinion, respond.

I do think that CentOS users who use Zimbra should take this opportunity 
to let Zimbra know how many of them there are and ask to not be the 
red-headed step child any longer.

Bug to ask for support:
http://bugzilla.zimbra.com/show_bug.cgi?id=23487

Poll to tell them if you use CentOS:
http://www.zimbra.com/forums/users/14136-foss-edition-most-popular-linux-distro.html

Thanks,
Johnny Hughes

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