On Thu, 2008-01-10 at 09:02 -0600, Johnny Hughes wrote: > Craig White wrote: > > On Wed, 2008-01-09 at 11:14 -0600, Johnny Hughes wrote: > >> All, > >> > >> Here is a request for Zimbra to provide official CentOS support: > >> http://bugzilla.zimbra.com/show_bug.cgi?id=23487 > >> > >> Here is a poll that might help them see how many CentOS Customers they > >> REALLY have: > >> http://www.zimbra.com/forums/users/14136-foss-edition-most-popular-linux-distro.html > >> > >> I am not asking for anyone to do anything mean, or to say anything > >> untrue, in fact, please don't. > >> > >> I am asking that if you use Zimbra on CentOS (either the Free Version or > >> the Network Version) that you let them know that you are. If you would > >> pay for Official support, let them know that too. > > ---- > > it wouldn't seem that Zimbra's position (they don't support CentOS) is > > any different than a lot of other software out there. > > > > I can see the reason that you would take it personally but they don't > > mean it personally, it's just typical of another proprietary software > > company shirking responsibility...no more, no less. > > > > They surely could support CentOS and it's obvious after a bit of > > inspection that the problem that they are experiencing is not just > > CentOS but also RHEL. I think what this really says is that CentOS is > > really popular and the issues were more obvious on CentOS because of the > > number of people using Zimbra with CentOS. I think you may see an > > alarming trend to this...where companies are seeing more problems with > > CentOS than RHEL simply because there are more people using CentOS...I > > wonder. > > Sure, I agree. > > What I took personally was the suggestion to use Ubuntu instead of > CentOS ... and the fact that they support many other distros with their > FOSS version and still do not even support CentOS there. > > http://www.zimbra.com/forums/announcements/14116-centos-not-supported.html > > That has been corrected as it was not a CentOS problem: > > http://www.zimbra.com/forums/announcements/14213-our-centos-users.html > > All the while, several of their developers RUN CentOS and Zimbra for > their MTA. There are even many development CentOS servers in their > organization and they will not even support it in the FOSS edit??? > > Besides, I am quite tired of people supporting CentOS under the table. > If they are going to support it, they need to do so openly. > > I did not open that bug, nor did I decide that Ubuntu was a better > server option to support than CentOS. But since the bug is open, CentOS > users of Zimbra should, in my opinion, respond. > > I do think that CentOS users who use Zimbra should take this opportunity > to let Zimbra know how many of them there are and ask to not be the > red-headed step child any longer. ---- The import seems to be unspoken but it bespeaks of a company that seeks to disown issues and blame their customers rather than solve the problems. Craig