[CentOS] link to "commercial support" page isn't really helpful

Michael Semcheski mhsemcheski at gmail.com
Mon Jun 22 20:57:03 UTC 2009

I think the response from Geoff below is excellent.  Its honest, to
the point, and understandable.

On Mon, Jun 22, 2009 at 4:15 AM, Geoff Galitz<geoff at galitz.org> wrote:
> I (amicably) object to the "currently unavailable" phrase.  As has been
> mentioned support is available.  I would suggest the following change:
> --------------------------------------------------------------------
> Currently the Centos Project cannot endorse any specific support offering
> and does not directly offer commercial support.  Support is available from
> third party consultants and firms.
> Volunteer support is available via IRC (channel #centos), Centos mailing
> lists and the Centos forums.
> ---------------------------------------------------------------------
> I would avoid making any promises like "we are working on a support program"
> or "working on an endorsement program" simply because there is no telling
> when such a program would get rolled out.  Keeping people waiting around for
> a long time is not so good for the Centos image.
> FWIW, I think we should lighten up on the original poster. He asked a simple
> question, he got an answer.  There's no need to beat up on each other...  it
> is not constructive.

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