[CentOS] need trouble ticket system

[Michael Peterson]

Dhaval Thakar wrote:
>>> Hi,
>>>
>>> I need to implement trouble tracking system,
>>> we have 250 users in one premise & 3 desktop support technicians.
>>>
>>> I need to implement trouble ticket system, where user will enter their
>>> application / other issues. Mail will be sent to technician available on
>>> duty.
>>> trouble ticket will be provided to user & will be given close stat once
>>> resolved.
>>>
>>> Kindly suggest me one such application based on open source.
>>>       

The one I have been looking at and tested some is:
http://www.eticketsupport.com/