[CentOS] need trouble ticket system

On Sun, 29 Mar 2009 12:15:16 +0530, Dhaval Thakar wrote:

> Hi,
> 
> I need to implement trouble tracking system, we have 250 users in one
> premise & 3 desktop support technicians.
> 
> I need to implement trouble ticket system, where user will enter their
> application / other issues. Mail will be sent to technician available on
> duty.
> trouble ticket will be provided to user & will be given close stat once
> resolved.
> 
> Kindly suggest me one such application based on open source.

I use Redmine.
http://www.redmine.org/

best regards,
Markus