[CentOS] need trouble ticket system

Sun Mar 29 16:25:55 UTC 2009
German Andres Pulido <gpulido at gtscolombia.com>

On Sunday 29 March 2009 1:45:16 am Dhaval Thakar wrote:
> Hi,
> I need to implement trouble tracking system,
> we have 250 users in one premise & 3 desktop support technicians.
> I need to implement trouble ticket system, where user will enter their
> application / other issues. Mail will be sent to technician available on
> duty.
> trouble ticket will be provided to user & will be given close stat once
> resolved.
> Kindly suggest me one such application based on open source.

I have used otrs (www.otrs.org) and oneorzero (http://www.oneorzero.com)