[CentOS] need trouble ticket system

Mon Mar 30 21:18:10 UTC 2009
Michael Peterson <mpeterson at mail.charlesfurniture.com>

Dhaval Thakar wrote:
>>> Hi,
>>> I need to implement trouble tracking system,
>>> we have 250 users in one premise & 3 desktop support technicians.
>>> I need to implement trouble ticket system, where user will enter their
>>> application / other issues. Mail will be sent to technician available on
>>> duty.
>>> trouble ticket will be provided to user & will be given close stat once
>>> resolved.
>>> Kindly suggest me one such application based on open source.

The one I have been looking at and tested some is: