Ray Leventhal wrote: > Dhaval Thakar wrote: > >> Hi, >> >> I need to implement trouble tracking system, >> we have 250 users in one premise & 3 desktop support technicians. >> >> I need to implement trouble ticket system, where user will enter their >> application / other issues. Mail will be sent to technician available on >> duty. >> trouble ticket will be provided to user & will be given close stat once >> resolved. >> >> Kindly suggest me one such application based on open source. >> >> > There've been a lot of good recommendations on this thread but to my > chagrin, osticket wasn't mentioned. > > I've used it with great success and am currently running it for my > hosting business (which runs on CentOS). > > http://www.osticket.com > > Its very very robust and stable, with better-than-average community > support. > > Of course, YMMV, but I think you'd do well to at least have a look. > Feel free to email me offlist if you'd like to see it in action from the > admin side of things. > > dear all, thanks for your valuable response. I'll go thorough recommended application on test machine. regards dhaval http://dhavalthakar.blogspot.com/