Darrin Khan wrote: > [...] > We make good use of RT by Best Practical, it services an ISP and a NOC. > > http://www.bestpractical.com/rt > [...] I'd support RT, too. I've made some experiences with Kayako and RT and while I find Kayako far too complex (especially if you want to customize it), RT is just fine for most purposes and it's quickly installed. RT is one of my top five sysadmin/support tools. frank