Since many tickets have complex interdependencies, do any tracking systems happen to integrate directly with FreeMind? On 3/30/09, Steve Lindemann <steve at marmot.org> wrote: > Dhaval Thakar wrote: >> Hi, >> >> I need to implement trouble tracking system, >> we have 250 users in one premise & 3 desktop support technicians. >> >> I need to implement trouble ticket system, where user will enter their >> application / other issues. Mail will be sent to technician available on >> duty. >> trouble ticket will be provided to user & will be given close stat once >> resolved. >> >> Kindly suggest me one such application based on open source. > > While I'll admit it takes some tweaking for the purpose, I'm surprised > no one has mentioned bugzilla. It's a little bit of work to setup as a > helpdesk trouble ticket system, but it does work at the task reasonably > well. When I put it up here there wasn't as much to choose from that > provided the flexibility we needed then. The only real grief I've seen > is the multiple checks required to fully close a ticket (bug) are a bit > much for a typical helpdesk. They make perfect sense when dealing with > software bugs... 8^) > > We've been looking at replacing it with something less complex but > haven't found anything yet that makes it worth the trouble for us to > change. Try several and find the one that works for you. > -- > Steve Lindemann __ > Network Administrator //\\ ASCII Ribbon Campaign > Marmot Library Network, Inc. \\// against HTML/RTF email, > http://www.marmot.org //\\ vCards & M$ attachments > +1.970.242.3331 x116 > > > > _______________________________________________ > CentOS mailing list > CentOS at centos.org > http://lists.centos.org/mailman/listinfo/centos >