> So, unless they are happy to come back and start talking to us again I > highly recommend everyone not bother using EC2. > > - KB I had the exact same experience when trying to get a sales rep to talk to me about hosting an application for my company. We need to know that someone will be there to pick up the phone when there are problems, and I couldn't get anyone to call me back to answer my questions. I guess Amazon doesn't care too much about the customer service end of AWS. We'd feel a lot more confident about putting our application onto their cloud if someone would at least return my phone calls and emails. So not too surprising that they gave you the brush-off, given that they won't even call back a customer with dollars in hand, ready to spend.