[CentOS] Caught between a Red Hat and a CentOS

Ian Blackwell ian at ikel.id.au
Mon Oct 19 22:59:59 UTC 2009

ken wrote:
> On 10/18/2009 08:17 AM Kwan Lowe wrote:
>>> I'm pretty sure most corporations will continue to pay to use Red Hat.
>>> It's pretty tough to go the head of IT and tell them you want to use
>>> an OS without a corporate support license. Support is a security
>>> blanket, if nothing else -- and it's a place to lay blame if something
>>> goes wrong. (Though there are some exceptions.)
>> If my company is in any way representative, then RedHat has nothing to
>> fear from CentOS. Though a few of the engineers use CentOS as
>> workstations or POC machines, our policy is that we have commercial
>> support of our production software. We have run into issues with other
>> applications that are no longer under support.
>> CentOS has actually played a large role in getting RedHat into our
>> environment. Without the ability to demo POCs, I think it would be
>> unlikely that we would have tried Linux.
>> (I of course am not speaking for my company in any way.)
> In the couple of months I've had the need to contact Redhat support on
> just one issue and their "support" has been terrible, so far completely
> useless and a waste of time.  I don't know what Redhat charges us for
> support, but whatever it is, it hasn't been worth it.  I even went so
> far as to express this to others in the department and have a private
> conversation with the head of the department (my boss's boss),
> expressing my disappointment with redhat support to him.
My experience has been good and I have no negative feelings about their
support offering.  We had a critical issue once on a production server
with 250 users, and that they solved for us very quickly.  Other lower
priority issues have been resolved in appropriate time frames.

>From my perspective, its all good.

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