[CentOS] OT: ?? Centos Still Broken, Red Hat won't fix ??

Fri Jul 9 03:27:00 UTC 2010
Joshua Baker-LePain <jlb17 at duke.edu>

On Thu, 8 Jul 2010 at 8:16pm, Whit Blauvelt wrote

> On Thu, Jul 08, 2010 at 06:35:47PM -0400, Joshua Baker-LePain wrote:
>> It has been stated many times and on many fora that Red Hat's bugzilla is
>> not a mechanism for support.  They are under no obligation to address
>> issues raised there.  Is it nice when they do?  Absolutely.
> There are two issues you're conflating here. The first, paramount one is: Is
> Red Hat taking responsibility for bugs people have taken the effort to
> accurately report to them? This is a measure of any software project,
> totally separate from the issue of whether and for what the project leads
> provide paid support. In particular, if they are marketing this software to
> anyone - even if the person kind enough to report the bug is not a paying
> customer - they have a responsibility _to their paying customers_ to resolve
> all serious bugs in a timely manner - or at least to indicate in their
> bugzilla why they are rejecting fixing them.

To be clear here, the "bug" in question is not present in any binaries 
that Red Hat ships.  None of their paying customers will ever experience 
this bug while running in a supported configuration.  It's a case of "you 
broke it, you get to keep the pieces".

Joshua Baker-LePain
QB3 Shared Cluster Sysadmin