On Fri, Jul 30, 2010 at 3:05 PM, <m.roth at 5-cent.us> wrote: > First of all, I want to thank everyone who's responded so far - keep them > emails coming, boys and girls! (Seriously - I mean it.) You're welcome. > Next: > Tom H wrote: >> On Fri, Jul 30, 2010 at 10:35 AM, <m.roth at 5-cent.us> wrote: >>> >>> I threatened to do this a few months ago.... Here's a first draft. I >>> was thinking of it as something that might get posted the beginning of >>> the month, or sent to someone who drops in with "it doesn't work!!!". >>> >>> PLEASE feel free, no, *please* rip, shred, tear, rend this, and help >>> me make it usable. >>> >>> ##################################################################### >>> >>> 1. This mailing list is here for folks around the world to share >>> knowledge about CentOS and Linux. This is not a paid tech support > organization >>> - if you want that, buy a RedHat subscription. >>> >>> 2. We are not here to do your job for you. If you think we should, > <snip> >> First the negative comments. >> >> In (1), "if you want that, buy a RedHat subscription" is unnecessary. > > Why? >> >> In (2), "If you think we should, perhaps you should pay us" is really >> unnecessary. > > Again, why? *Part* of the reason are the folks who come on, and give us > either a Windows user type of complaint (it doesn't work!), or who seem to > want us to write them a step-by-step for what they need to do (and some of > them have had RHCE and other certs to their sigfile, which tells us how > solid those certs are), who obviously have never even *tried* to look for > the answers. Some of us get irritated with that. I understand and share your frustration(s) but both these sentences seem too petty to be in an informative email. >> In (4) >> - use a meaningful subject >> - separate opinion from fact >> - use a pastebin to post a full log > > What's the link to pastebin (I always just cut&paste, and only give a few > relevant lines, with all the other kruft cut out, so I've never needed > it)? Sometimes what the person asking for help selects to post is irrelevant so a full log output on http://pastebin.centos.org/ can be useful.