On 4/8/11, Ian Murray <murrayie at yahoo.co.uk> wrote: >> >> If you do not like how your hairdresser does you hair you will go to >> other one. If you do not like the taste of bread you are buying, you >> will go and by from other bakery. > > > I have never been insulted or belittled by my hairdresser as we discuss how > my hair is best cut. My bakery has refused to sell me sliced bread because it > was too hot to slice... however, they kindly explained when I should come back > if I wished such that the bread would suitably be ready. No drama. While I do agree that the dev team's public communications skills could do with some improvement, I would like to say that perhaps we need to consider that. 1. They probably have been repeating the same thing over and over again. 2. They're doing this on top of their day job, so that's added stress factor 3. From what I can tell, pushing out a new release takes a lot of repetitive work which is probably quite tedious and therefore wearing on the team 4. It is more frustrating when people are breathing down your neck during a process that can't really be made any faster. The current situation isn't quite the same as a baker telling the first customer that the bread's too hot. It's more like the same baker, while juggling hot from the oven trays, being asked by the hundredth customer the same question, who heard basically the answer to the same question asked by the other 99 who are still crowding around the bakery. The dev teams are human after all and sometimes short and sharp responses can seem rather rude or offensive, especially without accompanying body language. That said, I do hope the dev teams can work out some kind of system of regular updates on the public channels to alleviate these sort of situations in the future.