Keith Roberts wrote: > On Tue, 19 Jul 2011, Kevin Thorpe wrote: >> From: Kevin Thorpe <kevin.thorpe at pibenchmark.com> >> >> Hi all, sorry for being OT but would any of you recommend a ticketing >> system? >> We'd like something pretty comprehensive to cover helpdesk and HR stuff >> as well as software bugs/requests. There seems to be a million variations >> out there. > > This is not free, but it is very comprehensive, and will > also probably do a lot more than what you need. I have > played with the trial demo version last year, and it's got > alot of interesting features, including billing. It is a > complete solution for web hosting providers, amongst other > things. Missed the beginning of the thread, so I don't know what Keith's talking about. The two that I'd recommend that are F/OSS are bugzilla and Mantis. Worked with both, both work well. mark