On 26 September 2011 11:02, John Hodrien <J.H.Hodrien at leeds.ac.uk> wrote: > I highly recommend raking up four year old poor feedback on your business, > it's a surefire way to get ahead of your competition. Considering that they only managed to complain about this after four years shows an interesting take on speedy response to customers.... I wonder.... Maybe they really misunderstood Streisand effect? :)