On Tue, April 7, 2015 12:48, Les Mikesell wrote: > > Seems odd to mention Oracle's name at all in the link without pointing > out that they have a product very similar to CentOS with the option to > purchase support. > For what it is worth. If RedHat (or someone else) offered support contracts for CentOS aimed towards the more 'self-help' type 'enterprises' then we would likely participate. We not prepared to install and run one copy of RHELx simply to be able to report bugs and get a modest amount of help via online channels. The administrative burden is simply not worth it. However, if one could purchase a company-wide support policy for CentOS based on the number of points of contact at the subscriber's end, regardless of the number of hosts running CentOS, then we would definitely be interested. Again, we are not interested in assuming the administrative burden of counting hosts on various VM platforms and physical units as they come and go simply to properly determine support fees. But restricting at our end who can report incidents and deal with the support contractors poses no significant difficulty at all. Just a thought. -- *** E-Mail is NOT a SECURE channel *** James B. Byrne mailto:ByrneJB at Harte-Lyne.ca Harte & Lyne Limited http://www.harte-lyne.ca 9 Brockley Drive vox: +1 905 561 1241 Hamilton, Ontario fax: +1 905 561 0757 Canada L8E 3C3