[CentOS] Seagate - experience/opinion on vendor?

hi guys

I have rather a large set of Seagate's SAS ST32000444SS, over a hundred 
- experience I'm having from those in conjunction with their tech 
support is abysmal.

I'm trying to update firmware of these drives and nothing works, 
including tech support.

... and I cannot help but wonder - is just me who is so unlucky and 
getting very, very poor support(taking naturally only of Linux) or in 
fact Seagate are rubbish!

Care to share your say?

thanks, L.