hi guys I have rather a large set of Seagate's SAS ST32000444SS, over a hundred - experience I'm having from those in conjunction with their tech support is abysmal. I'm trying to update firmware of these drives and nothing works, including tech support. ... and I cannot help but wonder - is just me who is so unlucky and getting very, very poor support(taking naturally only of Linux) or in fact Seagate are rubbish! Care to share your say? thanks, L.