On 09/10/2020 16:42, Ian Pilcher wrote: > On 10/8/20 4:49 PM, Nicolas Kovacs wrote: >> The school's not happy because in their eyes I'm faulty of badly >> maintaining >> their mail server. > > As someone with school age children, I've observed that schools seem to > have a vastly over-inflated view of the importance of their > communications. I've provided my email address to my children's schools > as an EMERGENCY contact method, and I've been receiving notifications of > every single fund raising activity, athletic event, PTA meeting, etc., > etc., ever since - despite multiple complaints. > > It seems likely to me that the school's emails are being reported as > spam by their recipients. Tell them to look in the mirror. > Further, you need to explain to them that *you* are only responsible for the policies which dictate which emails *you* accept. You can not mandate other people to accept your mail. It is their mail server and they are completely within their rights to run it how they see fit, and they will. Of course one hopes you are following industry best practices to aid your deliverability, but ultimately you are not in control of what others are willing to accept. If they do not understand this, flip it around and ask them how they feel about a spammer insisting you accept their spam and deliver it to all the staff and pupils.