[CentOS] Trouble Ticket System

[Chris Boyd]

On Feb 5, 2008, at 7:23 PM, Jun Salen wrote:

>
> Last year, I tried to installed and evaluate the following OSS web  
> base trouble ticketing system. This is for me to track history on  
> our IT related issues. Those that I tried are the PHP Ticket,  
> DanPHPSupport, Epix Power Support, ruQueue, Ticket Express, OTRS,  
> PMOS Help Desk and eTicket. From those, PMOS and eTicket are my top  
> picks. I have problem installing OTRS the last time, so I am unable  
> to evaluate that but will try later. The problem with PMOS is that  
> the developer want to give up the project last time I checked. Aside  
> from the mentioned above, can you suggest others that are better.  
> Any advice from other experiences please. Thank you very much.



Take a look at Request Tracker
http://bestpractical.com/rt/

Active support and an active user community.