[CentOS] need trouble ticket system

Frank Thommen frank.thommen at embl-heidelberg.de
Sun Mar 29 14:12:50 UTC 2009


Darrin Khan wrote:
> [...]
> We make good use of RT by Best Practical, it services an ISP and a NOC.
> 
> http://www.bestpractical.com/rt
> [...]

I'd support RT, too.  I've made some experiences with Kayako and RT and 
while I find Kayako far too complex (especially if you want to customize 
it), RT is just fine for most purposes and it's quickly installed.

RT is one of my top five sysadmin/support tools.

frank


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