[CentOS] need trouble ticket system

[Robert Heller]

At Sun, 29 Mar 2009 12:15:16 +0530 CentOS mailing list <centos at centos.org> wrote:

> 
> Hi,
> 
> I need to implement trouble tracking system,
> we have 250 users in one premise & 3 desktop support technicians.
> 
> I need to implement trouble ticket system, where user will enter their
> application / other issues. Mail will be sent to technician available on
> duty.
> trouble ticket will be provided to user & will be given close stat once
> resolved.
> 
> Kindly suggest me one such application based on open source.

Deepwoods Software uses RT from Best Practical
(http://www.bestpractical.com/?rt=3.4.2). 


-- 
Robert Heller             -- 978-544-6933
Deepwoods Software        -- Download the Model Railroad System
http://www.deepsoft.com/  -- Binaries for Linux and MS-Windows
heller at deepsoft.com       -- http://www.deepsoft.com/ModelRailroadSystem/