[CentOS] need trouble ticket system

Bo Lynch blynch at ameliaschools.com
Mon Mar 30 03:42:02 UTC 2009


On Sun, March 29, 2009 1:52 pm, David.Mackintosh at xdroop.com wrote:
> On Sun, Mar 29, 2009 at 03:07:11PM +0200, Rainer Duffner wrote:
>
>> as suggest, RT is a good choice.
>> But it requires some thinking and planning in advance, and a good
>> knowledge of PERL-intrinsics on RHEL/CentOS, as it requires around 200
>> different PERL-module dependencies.
>
> See also the RTwiki: http://wiki.bestpractical.com/view/RPMInstall
>
> It describes how a CentOS-4 user can use a yum repository to deal
> with the dependancy hell.  I heartilly endorce this approach, as I
> lost two days trying to satisfy the dependancy hell manually.
>
> --
>  /\oo/\
> / /()\ \ David Mackintosh |
>          dave at xdroop.com  | http://www.xdroop.com
> _______________________________________________


You can also take a look at information resource manager. Not quite as
beefy as RT but gets the job done. We have been using it here at the
public school system for about 3 years now with no probs...
http://irm.stackworks.net/

Bo Lynch




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