[CentOS] need trouble ticket system

Rob Townley rob.townley at gmail.com
Tue Mar 31 14:30:54 UTC 2009


Since many tickets have complex interdependencies, do any tracking
systems  happen to integrate directly with FreeMind?

On 3/30/09, Steve Lindemann <steve at marmot.org> wrote:
> Dhaval Thakar wrote:
>> Hi,
>>
>> I need to implement trouble tracking system,
>> we have 250 users in one premise & 3 desktop support technicians.
>>
>> I need to implement trouble ticket system, where user will enter their
>> application / other issues. Mail will be sent to technician available on
>> duty.
>> trouble ticket will be provided to user & will be given close stat once
>> resolved.
>>
>> Kindly suggest me one such application based on open source.
>
> While I'll admit it takes some tweaking for the purpose, I'm surprised
> no one has mentioned bugzilla.  It's a little bit of work to setup as a
> helpdesk trouble ticket system, but it does work at the task reasonably
> well.  When I put it up here there wasn't as much to choose from that
> provided the flexibility we needed then.  The only real grief I've seen
> is the multiple checks required to fully close a ticket (bug) are a bit
> much for a typical helpdesk.  They make perfect sense when dealing with
> software bugs... 8^)
>
> We've been looking at replacing it with something less complex but
> haven't found anything yet that makes it worth the trouble for us to
> change.  Try several and find the one that works for you.
> --
> Steve Lindemann                         __
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>
>
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