Re: [CentOS] need trouble ticket system

Hello,

We make good use of RT by Best Practical, it services an ISP and a NOC.

http://www.bestpractical.com/rt

HTH, Darrin

2009/3/29 Dhaval Thakar dhaval.thakar@networthdirect.com

Hi,

I need to implement trouble tracking system, we have 250 users in one premise & 3 desktop support technicians.

I need to implement trouble ticket system, where user will enter their application / other issues. Mail will be sent to technician available on duty. trouble ticket will be provided to user & will be given close stat once resolved.

Kindly suggest me one such application based on open source.

Regards Dhaval Thakar http://dhavalthakar.blogspot.com/ _______________________________________________ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos