I'd recommend Jira:
http://www.atlassian.com/software/jira/
We use it primarily for software projects and bug tracking, but it can easily be configured as a helpdesk application, and still be used for other things. Very configurable, easy to setup and maintain and they have reduced pricing for non-profits and government institutions. I'm not sure about HR applications, though.
____________________________________________ Adam Wead Systems and Digital Collections Librarian Rock and Roll Hall of Fame and Museum
On Tue, Jul 19, 2011 at 10:22 AM, Robert Heller heller@deepsoft.com wrote:
At Tue, 19 Jul 2011 12:32:50 +0100 CentOS mailing list centos@centos.org wrote:
Hi all, sorry for being OT but would any of you recommend a ticketing
system?
We'd like something pretty comprehensive to cover helpdesk and HR stuff
as
well as software bugs/requests. There seems to be a million variations out there.