For some reason the "tech support" people at Hewlett-Packard don't know what the default password is to access their printer's embedded web server (EWS). I got it myself from the installation manual six months ago and immediately set my own password which I have used since then, so I no longer remember what the default is. (It's really a longer story than that, but....) So I was just hoping that someone here might know what that default password is. Mine is an Officejet Pro 8620, but perhaps some other, recent HP printer default password would work. (Yes, I've already tried various versions of "admin", an empty password, and others, but just not anything which has worked.)
On Mon, Jun 22, 2015 at 11:31:34AM -0400, ken wrote:
For some reason the "tech support" people at Hewlett-Packard don't know what the default password is to access their printer's embedded web server (EWS). I got it myself from the installation manual six months ago and immediately set my own password which I have used since then, so I no longer remember what the default is. (It's really a longer story than that, but....) So I was just hoping that someone here might know what that default password is. Mine is an Officejet Pro 8620, but perhaps some other, recent HP printer default password would work. (Yes, I've already tried various versions of "admin", an empty password, and others, but just not anything which has worked.)
Judging from this thread, there may not be one.
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/hp-officejet-8...
It's an 8600 rather than 8620 but it seems as if you may have to do a reset.
http://lmgtfy.com/?q=officejet+8620+manual
I concur - I don't believe there is a password on the EWS. You should be able to print out the network settings from the LCD control panel, which will be 2 or 3 pages and includes info you need like MAC address[es], default and user-set passwords, IP address[es], et cetera.
On 06/22/2015 12:49 PM, Darr247 wrote:
http://lmgtfy.com/?q=officejet+8620+manual
I concur - I don't believe there is a password on the EWS.
Well, the EWS screen disagrees with that: A box pops up title "Authentication Required" and with two empty fields waiting for data, labeled "User Name" and "Password".
You should be able to print out the network settings from the LCD control panel, which will be 2 or 3 pages and includes info you need like MAC address[es], default and user-set passwords, IP address[es], et cetera.
This I already know and have already done at least three times. It's a good answer, but not to the question.
On 06/22/2015 12:43 PM, Scott Robbins wrote:
On Mon, Jun 22, 2015 at 11:31:34AM -0400, ken wrote:
For some reason the "tech support" people at Hewlett-Packard don't know what the default password is to access their printer's embedded web server (EWS). I got it myself from the installation manual six months ago and immediately set my own password which I have used since then, so I no longer remember what the default is. (It's really a longer story than that, but....) So I was just hoping that someone here might know what that default password is. Mine is an Officejet Pro 8620, but perhaps some other, recent HP printer default password would work. (Yes, I've already tried various versions of "admin", an empty password, and others, but just not anything which has worked.)
Judging from this thread, there may not be one.
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/hp-officejet-8...
It's an 8600 rather than 8620 but it seems as if you may have to do a reset.
Trying to resolve a previous and unrelated problem, I did a reset ("semi-full" reset) per instructions from an hp tech two days ago. That's when the password problem first showed up. I was able to log into the EWS several times with my own password with no problem at all.
When I first got this printer six months ago, as part of the setup, I changed the EWS password from the default password (as said, which I no longer remember) to my own password. Since the reset, my own password no longer works.
If, as that forum posting claims, there is "no password", they why am I being blocked access to the embedded web server...? being asked for a username and password? (Of course this is a rhetorical question.)
On Mon, Jun 22, 2015 at 02:30:00PM -0400, ken wrote:
On 06/22/2015 12:43 PM, Scott Robbins wrote:
On Mon, Jun 22, 2015 at 11:31:34AM -0400, ken wrote:
For some reason the "tech support" people at Hewlett-Packard don't know what the default password is to access their printer's embedded web server (EWS). I got it myself from the installation manual six months ago and immediately set my own password which I have used since then, so I no longer remember what the default is. (It's really a longer story than that, but....) So I was just hoping that someone here might know what that default password is. Mine is an Officejet Pro 8620, but perhaps some other, recent HP printer default password would work. (Yes, I've already tried various versions of "admin", an empty password, and others, but just not anything which has worked.)
Judging from this thread, there may not be one.
if you got it from the manual, six months ago, have you looked there again to find out what it is, so you could try it now?
When I first got this printer six months ago, as part of the setup, I changed the EWS password from the default password (as said, which I no longer remember) to my own password. Since the reset, my own password no longer works.
If, as that forum posting claims, there is "no password", they why am I being blocked access to the embedded web server...? being asked for a username and password? (Of course this is a rhetorical question.)
On 06/22/2015 02:51 PM, Fred Smith wrote:
On Mon, Jun 22, 2015 at 02:30:00PM -0400, ken wrote:
On 06/22/2015 12:43 PM, Scott Robbins wrote:
On Mon, Jun 22, 2015 at 11:31:34AM -0400, ken wrote:
For some reason the "tech support" people at Hewlett-Packard don't know what the default password is to access their printer's embedded web server (EWS). I got it myself from the installation manual six months ago and immediately set my own password which I have used since then, so I no longer remember what the default is. (It's really a longer story than that, but....) So I was just hoping that someone here might know what that default password is. Mine is an Officejet Pro 8620, but perhaps some other, recent HP printer default password would work. (Yes, I've already tried various versions of "admin", an empty password, and others, but just not anything which has worked.)
Judging from this thread, there may not be one.
if you got it from the manual, six months ago, have you looked there again to find out what it is, so you could try it now?
Fred, really? If that were an option for me, don't you think I would have done that?
On Mon, Jun 22, 2015 at 03:52:17PM -0400, ken wrote:
On 06/22/2015 02:51 PM, Fred Smith wrote:
On Mon, Jun 22, 2015 at 02:30:00PM -0400, ken wrote:
On 06/22/2015 12:43 PM, Scott Robbins wrote:
On Mon, Jun 22, 2015 at 11:31:34AM -0400, ken wrote:
For some reason the "tech support" people at Hewlett-Packard don't know what the default password is to access their printer's embedded web server (EWS). I got it myself from the installation manual six months ago and immediately set my own password which I have used since then, so I no longer remember what the default is. (It's really a longer story than that, but....) So I was just hoping that someone here might know what that default password is. Mine is an Officejet Pro 8620, but perhaps some other, recent HP printer default password would work. (Yes, I've already tried various versions of "admin", an empty password, and others, but just not anything which has worked.)
Judging from this thread, there may not be one.
if you got it from the manual, six months ago, have you looked there again to find out what it is, so you could try it now?
Fred, really? If that were an option for me, don't you think I would have done that?
You didn't mention whether you had or not, and I know that's the kind of silly mistake some people make (like, e.g., me) so I didn't see the harm in asking.
the answer is probably going to turn out to be something alarmingly silly (it just has that feel to it), so what's the harm of a silly suggestion?
On 06/22/2015 05:14 PM, Fred Smith wrote:
On Mon, Jun 22, 2015 at 03:52:17PM -0400, ken wrote:
On 06/22/2015 02:51 PM, Fred Smith wrote:
On Mon, Jun 22, 2015 at 02:30:00PM -0400, ken wrote:
On 06/22/2015 12:43 PM, Scott Robbins wrote:
On Mon, Jun 22, 2015 at 11:31:34AM -0400, ken wrote:
For some reason the "tech support" people at Hewlett-Packard don't know what the default password is to access their printer's embedded web server (EWS). I got it myself from the installation manual six months ago and immediately set my own password which I have used since then, so I no longer remember what the default is. (It's really a longer story than that, but....) So I was just hoping that someone here might know what that default password is. Mine is an Officejet Pro 8620, but perhaps some other, recent HP printer default password would work. (Yes, I've already tried various versions of "admin", an empty password, and others, but just not anything which has worked.)
Judging from this thread, there may not be one.
if you got it from the manual, six months ago, have you looked there again to find out what it is, so you could try it now?
Fred, really? If that were an option for me, don't you think I would have done that?
You didn't mention whether you had or not, and I know that's the kind of silly mistake some people make (like, e.g., me) so I didn't see the harm in asking.
the answer is probably going to turn out to be something alarmingly silly (it just has that feel to it), so what's the harm of a silly suggestion?
No harm. That suggestion just seemed very patronizing, something someone would say to someone five years old. I've already gotten five hours of that and the most idiotic and absurd comments and suggestions from HP's tech support.
True, I didn't mention that the manual's gone missing. But I thought that fact would be obvious and not in need of explaining.
On Mon, 2015-06-22 at 17:22 -0400, ken wrote: <snip>
True, I didn't mention that the manual's gone missing. But I thought that fact would be obvious and not in need of explaining.
This may be silly too, but is the manual availble on-line, say as a PDF?
That may be your slvation?
HTH, Bill
On 06/22/2015 05:45 PM, Bill Maltby (C4B) wrote:
On Mon, 2015-06-22 at 17:22 -0400, ken wrote:
<snip> > True, I didn't mention that the manual's gone missing. But I thought > that fact would be obvious and not in need of explaining.
This may be silly too, but is the manual availble on-line, say as a PDF?
That may be your slvation?
HTH, Bill
I've downloaded and searched and read (the parts on the EWS) from four (4) PDFs, all specifically for the 8620, and didn't find any mention of a default password for the EWS. Obviously I searched separately after "ews", "password", and "admin"... but zilch. It would be weird if the one doc containing that info didn't make it onto the web, but I suppose anything is possible. Or perhaps I just haven't found the PDF of that one doc yet. (HP's site only has three docs, akaik.)
On Mon, 2015-06-22 at 17:22 -0400, ken wrote:
True, I didn't mention that the manual's gone missing. But I thought that fact would be obvious and not in need of explaining.
As soon as I get a new product, I get a PDF version of the manual and store in a specific database. Some manufacturers are reluctant to provide a PDF version, but the effort means I always have access to the original instructions.
On 06/22/2015 06:51 PM, Always Learning wrote:
On Mon, 2015-06-22 at 17:22 -0400, ken wrote:
True, I didn't mention that the manual's gone missing. But I thought that fact would be obvious and not in need of explaining.
As soon as I get a new product, I get a PDF version of the manual and store in a specific database. Some manufacturers are reluctant to provide a PDF version, but the effort means I always have access to the original instructions.
Two things I've learned from this:
In addition to noting the new password you give to a device, also note along with it the default password to it. You never know when some tech support person is going to tell you -- or for some other reason you might need -- to reset a device back to defaults.
Secondly, don't rely on tech support to be able to say what that default password is.
On Tue, 2015-06-23 at 04:01 -0400, ken wrote:
On 06/22/2015 06:51 PM, Always Learning wrote:
As soon as I get a new product, I get a PDF version of the manual and store in a specific database. Some manufacturers are reluctant to provide a PDF version, but the effort means I always have access to the original instructions.
Two things I've learned from this:
In addition to noting the new password you give to a device, also note along with it the default password to it. You never know when some tech support person is going to tell you -- or for some other reason you might need -- to reset a device back to defaults.
Secondly, don't rely on tech support to be able to say what that default password is.
Together with the PDF version of the instruction manual I also store any serial numbers, any passwords, any-reset methods and options, my initial configuration choices. It saves time and effort if the item subsequently requires replacement or duplication.
Trying to remember forgotten things years later is always difficult :-)
On 06/22/15 17:22, ken wrote:
On 06/22/2015 05:14 PM, Fred Smith wrote:
On Mon, Jun 22, 2015 at 03:52:17PM -0400, ken wrote:
On 06/22/2015 02:51 PM, Fred Smith wrote:
On Mon, Jun 22, 2015 at 02:30:00PM -0400, ken wrote:
On 06/22/2015 12:43 PM, Scott Robbins wrote:
On Mon, Jun 22, 2015 at 11:31:34AM -0400, ken wrote: > For some reason the "tech support" people at Hewlett-Packard don't > know what the default password is to access their printer's embedded > web server (EWS). I got it myself from the installation manual six > months ago and immediately set my own password which I have used > since then, so I no longer remember what the default is. (It's > really a longer story than that, but....) So I was just hoping that > someone here might know what that default password is. Mine is an > Officejet Pro 8620, but perhaps some other, recent HP printer > default password would work. (Yes, I've already tried various > versions of "admin", an empty password, and others, but just not > anything which has worked.)
Judging from this thread, there may not be one.
if you got it from the manual, six months ago, have you looked there again to find out what it is, so you could try it now?
Fred, really? If that were an option for me, don't you think I would have done that?
You didn't mention whether you had or not, and I know that's the kind of silly mistake some people make (like, e.g., me) so I didn't see the harm in asking.
the answer is probably going to turn out to be something alarmingly silly (it just has that feel to it), so what's the harm of a silly suggestion?
No harm. That suggestion just seemed very patronizing, something someone would say to someone five years old. I've already gotten five hours of that and the most idiotic and absurd comments and suggestions from HP's tech support.
True, I didn't mention that the manual's gone missing. But I thought that fact would be obvious and not in need of explaining. _______________________________________________ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
Another maybe stupid suggestion, but have you tried downloading the manual from the HP support server? I just did and the only password that it mentions is the wireless network password that it says is available on the control panel of the printer.
The manual does say that a password might be required to access the EWS if the wireless security feature is turned on. Maybe it's the wireless password accessible through the control panel?
On 06/22/2015 09:49 PM, Mark LaPierre wrote:
On 06/22/15 17:22, ken wrote:
On 06/22/2015 05:14 PM, Fred Smith wrote:
On Mon, Jun 22, 2015 at 03:52:17PM -0400, ken wrote:
On 06/22/2015 02:51 PM, Fred Smith wrote:
On Mon, Jun 22, 2015 at 02:30:00PM -0400, ken wrote:
On 06/22/2015 12:43 PM, Scott Robbins wrote: > On Mon, Jun 22, 2015 at 11:31:34AM -0400, ken wrote: >> For some reason the "tech support" people at Hewlett-Packard don't >> know what the default password is to access their printer's embedded >> web server (EWS). I got it myself from the installation manual six >> months ago and immediately set my own password which I have used >> since then, so I no longer remember what the default is. (It's >> really a longer story than that, but....) So I was just hoping that >> someone here might know what that default password is. Mine is an >> Officejet Pro 8620, but perhaps some other, recent HP printer >> default password would work. (Yes, I've already tried various >> versions of "admin", an empty password, and others, but just not >> anything which has worked.) > > Judging from this thread, there may not be one.
if you got it from the manual, six months ago, have you looked there again to find out what it is, so you could try it now?
Fred, really? If that were an option for me, don't you think I would have done that?
You didn't mention whether you had or not, and I know that's the kind of silly mistake some people make (like, e.g., me) so I didn't see the harm in asking.
the answer is probably going to turn out to be something alarmingly silly (it just has that feel to it), so what's the harm of a silly suggestion?
No harm. That suggestion just seemed very patronizing, something someone would say to someone five years old. I've already gotten five hours of that and the most idiotic and absurd comments and suggestions from HP's tech support.
True, I didn't mention that the manual's gone missing. But I thought that fact would be obvious and not in need of explaining. _______________________________________________ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
Another maybe stupid suggestion, but have you tried downloading the manual from the HP support server? I just did and the only password that it mentions is the wireless network password that it says is available on the control panel of the printer.
Yeah, it's a fine idea. I've downloaded four PDFs specifically for the 8620 from HP's site and and ran several different searches (and partially read) through all of them. (One of them is like 250 pages, so I didn't read it all, but did run searches on it.) I guess I should mention too that those searches were the most wide open allowable: non-case-sensitive and whole-or-partial-word matching on.
The manual does say that a password might be required to access the EWS if the wireless security feature is turned on. Maybe it's the wireless password accessible through the control panel?
The password used in establishing a wireless connection is completely different from the one which prevents unauthorized access to the web server (EWS)... different purpose, different TCP/IP layer. While it is conceivable they might be the same password, if we think about it, it would be nonsensical. I tried it anyway. As expected, it didn't work. Don't feel bad though. One HP tech suggested exactly the same thing.
Hey Ken,
give this a try: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/How-do-we-rese...
An older model but I could work for you.
Regards Tim
Am 22.06.2015 um 17:31 schrieb ken:
For some reason the "tech support" people at Hewlett-Packard don't know what the default password is to access their printer's embedded web server (EWS). I got it myself from the installation manual six months ago and immediately set my own password which I have used since then, so I no longer remember what the default is. (It's really a longer story than that, but....) So I was just hoping that someone here might know what that default password is. Mine is an Officejet Pro 8620, but perhaps some other, recent HP printer default password would work. (Yes, I've already tried various versions of "admin", an empty password, and others, but just not anything which has worked.)
CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
Thanks, Tim. But no, that didn't work. For the record, that page said:
1) password access requirement is turned OFF
2) username default is ADMIN
3) password is BLANK
But I distinctly recall the username is "admin" (all lower case), even though the manual stated the username was "Admin".
The password was short, like 5 or 6 characters, but definitely not blank.
I tried all of the above anyway. No go.
On 06/22/2015 03:22 PM, Tim wrote:
Hey Ken,
give this a try: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/How-do-we-rese...
An older model but I could work for you.
Regards Tim
Am 22.06.2015 um 17:31 schrieb ken:
For some reason the "tech support" people at Hewlett-Packard don't know what the default password is to access their printer's embedded web server (EWS). I got it myself from the installation manual six months ago and immediately set my own password which I have used since then, so I no longer remember what the default is. (It's really a longer story than that, but....) So I was just hoping that someone here might know what that default password is. Mine is an Officejet Pro 8620, but perhaps some other, recent HP printer default password would work. (Yes, I've already tried various versions of "admin", an empty password, and others, but just not anything which has worked.)
CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
The manual doesn't say anything about a user or password. http://h10032.www1.hp.com/ctg/Manual/c03026243.pdf
Search for EWS. I don't know this model but it can't be that hard.
Regards Tim
Am 22.06.2015 um 21:48 schrieb ken:
Thanks, Tim. But no, that didn't work. For the record, that page said:
password access requirement is turned OFF
username default is ADMIN
password is BLANK
But I distinctly recall the username is "admin" (all lower case), even though the manual stated the username was "Admin".
The password was short, like 5 or 6 characters, but definitely not blank.
I tried all of the above anyway. No go.
On 06/22/2015 03:22 PM, Tim wrote:
Hey Ken,
give this a try: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/How-do-we-rese...
An older model but I could work for you.
Regards Tim
Am 22.06.2015 um 17:31 schrieb ken:
For some reason the "tech support" people at Hewlett-Packard don't know what the default password is to access their printer's embedded web server (EWS). I got it myself from the installation manual six months ago and immediately set my own password which I have used since then, so I no longer remember what the default is. (It's really a longer story than that, but....) So I was just hoping that someone here might know what that default password is. Mine is an Officejet Pro 8620, but perhaps some other, recent HP printer default password would work. (Yes, I've already tried various versions of "admin", an empty password, and others, but just not anything which has worked.)
CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
On 06/22/2015 03:57 PM, Tim wrote:
The manual doesn't say anything about a user or password. http://h10032.www1.hp.com/ctg/Manual/c03026243.pdf
Search for EWS. I don't know this model but it can't be that hard.
Yeah, as said in my original post, I have googled for the answer... and extensively... three different search strings. And I've read posts up to five or six search-results-pages deep. I agree, it shouldn't be that hard. I've come up with answers which saved customers more than $50,000 quicker than this. It's partially the absurdity of not being able to find the answer which is driving me bat-crap crazy.
Have you tried Franks suggestion?
I also found this for a full reset: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/How-to-reset-O...
Am 22.06.2015 um 22:04 schrieb ken:
On 06/22/2015 03:57 PM, Tim wrote:
The manual doesn't say anything about a user or password. http://h10032.www1.hp.com/ctg/Manual/c03026243.pdf
Search for EWS. I don't know this model but it can't be that hard.
Yeah, as said in my original post, I have googled for the answer... and extensively... three different search strings. And I've read posts up to five or six search-results-pages deep. I agree, it shouldn't be that hard. I've come up with answers which saved customers more than $50,000 quicker than this. It's partially the absurdity of not being able to find the answer which is driving me bat-crap crazy.
CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
On 06/22/2015 04:07 PM, Tim wrote:
Have you tried Franks suggestion?
As implausible as it was, yes, I tried it anyway. No, typing "BLANK" didn't work for a password.
I also found this for a full reset: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/How-to-reset-O...
As I wrote in my original post, I did a reset two days ago. That's when this password problem began. So I don't see any sense in doing that again.
Also, now that I've done a reset, I can also say that the webpage you mention give incorrect instructions. Those forums must be where HP gets their teck soupord.
On Mon, June 22, 2015 3:27 pm, ken wrote:
On 06/22/2015 04:00 PM, Frank Cox wrote:
On Mon, 22 Jun 2015 15:48:46 -0400 ken wrote:
- password is BLANK
Did you try typing the word BLANK into that field?
Yep. That's not it either.
I missed the beginning of the thread, so sorry if it was already mentioned.
Did you try to find the way to reset NVRAM of your printer? Devises with embedded systems usually have the way to do it (we were calling it: "if you have your hands on the device, you can do anything to it").
Good luck!
Valeri
++++++++++++++++++++++++++++++++++++++++ Valeri Galtsev Sr System Administrator Department of Astronomy and Astrophysics Kavli Institute for Cosmological Physics University of Chicago Phone: 773-702-4247 ++++++++++++++++++++++++++++++++++++++++
On 06/22/2015 04:49 PM, Valeri Galtsev wrote:
On Mon, June 22, 2015 3:27 pm, ken wrote:
On 06/22/2015 04:00 PM, Frank Cox wrote:
On Mon, 22 Jun 2015 15:48:46 -0400 ken wrote:
- password is BLANK
Did you try typing the word BLANK into that field?
Yep. That's not it either.
I missed the beginning of the thread, so sorry if it was already mentioned.
Did you try to find the way to reset NVRAM of your printer? Devises with embedded systems usually have the way to do it (we were calling it: "if you have your hands on the device, you can do anything to it").
Good luck!
Valeri
Yes, I could re-flash the firmware, but then I'd be at the same place I am now (except that I'd need to configure the networking again). Changing the firmware wouldn't tell me what the default password is.
On 06/22/2015 04:27 PM, ken wrote:
On 06/22/2015 04:00 PM, Frank Cox wrote:
On Mon, 22 Jun 2015 15:48:46 -0400 ken wrote:
- password is BLANK
Did you try typing the word BLANK into that field?
Yep. That's not it either.
When prompted for username and password, neither entering no password, nor entering no password and no username, got me in. Both of these (along with everything else I'd tried for username and password) yielded a "network error". Yes, although I obviously had a good network connection, verified by the fact that the webpage was there in front of me with the error message on it, verified also by ping and too by the solid-on blue wifi LED on the printer-- despite all this, the printer was telling me there was a "network error."
So I went to the printer's LCD panel and did a "network reset" (under "Setup" for others who may need to do this). Then, after configuring the wireless networking once more (had to do this two days ago after the semi-full reset), when I then went to the EWS I was prompted to enter a password, i.e., to create a password. This wasn't at all how the program ran the first time I set up this printer. Note also that there wasn't a blank password as default.
But at this point I entered no password, i.e., left that field empty, configured the password to be blank. Thereafter when I went to a page which was previously password-protected, I wasn't even prompted to enter a blank, null, or any other kind of password at all... the webpage just came up without having to go through the box asking for username and password. Quite different from every time before.
So apparently, doing the "semi-full reset" caused the EWS authentication process to go boffo: If the default password were indeed blank then (1) entering no password should have gotten me in, and/or (2) I shouldn't have even been prompted to enter a username and password at all... as is the case now that I've configured a null password.
So what is the default password? I still don't know. I still remember having to type into a password field something like hpadmin or admin86 before I changed it to my own choice of a password, so I'm still believing that's what the default password actually is (though a firmware update could change that). But I'm getting in to the EWS again now and that's actually what I was after to begin with. So I'm done... still curious and a bit mystified, but I'm done.
Thanks to everyone for their suggestions, time, and energy. Hopefully this was more fun for you than it was for me. :)
hello Ken,
am i correct to presume that you are getting the "Bcc:" of my post to the fedora list?
On 06/23/2015 11:49 AM, g wrote:
hello Ken,
am i correct to presume that you are getting the "Bcc:" of my post to the fedora list?
g,
I'm already subscribed to that list, so you needn't bcc me. I've read your post there. Thanks for that. Very considerate of you. The main issue, getting back into the EWS has been resolved. See my long post there about it.
Thanks again. k
On 06/23/2015 02:14 PM, ken wrote:
On 06/23/2015 11:49 AM, g wrote:
hello Ken,
am i correct to presume that you are getting the "Bcc:" of my post to the fedora list?
g,
I'm already subscribed to that list, so you needn't bcc me. I've read your post there. Thanks for that. Very considerate of you. The main issue, getting back into the EWS has been resolved. See my long post there about it.
Thanks again.
you are most welcome.
this email was supposed to go to you and not list and why it had [OFF-LIST] in "Subject:". my bad, failed to change the "To:".
as for my posting to fedora list, not a problem. glad to try to help in another way. seems they did not know much either.
also, i was not aware you also followed fedora list. like here, there are just too many subscribers to keep up with all the names.
glad to see you found a workaround to get into ews. seems strange that hp support was not aware that what happened with your printer was something that could happen. could be that all was blank because when changed, and then reset, it has no record of what was to go back to.
then again, it is a good way for it to work, but support should have known.
now you know what to do if you forget your password again. ((GBWG))
!OPA!
On 06/23/2015 03:52 PM, g wrote:
On 06/23/2015 02:14 PM, ken wrote:
On 06/23/2015 11:49 AM, g wrote:
hello Ken,
am i correct to presume that you are getting the "Bcc:" of my post to the fedora list?
g,
I'm already subscribed to that list, so you needn't bcc me. I've read your post there. Thanks for that. Very considerate of you. The main issue, getting back into the EWS has been resolved. See my long post there about it.
Thanks again.
you are most welcome.
this email was supposed to go to you and not list and why it had [OFF-LIST] in "Subject:". my bad, failed to change the "To:".
Not a problem.
....
glad to see you found a workaround to get into ews. seems strange that hp support was not aware that what happened with your printer was something that could happen. could be that all was blank because when changed, and then reset, it has no record of what was to go back to.
Yes, it's especially strange because HP tech support offices have labs which house, among others, the very same printer I have. (At least those in the Philippines and Ontario, Canada.) Talking with people at both places I asked them to do a semi-full reset in order to actually see what I was seeing, but they declined. Evidently the policy is that only supervisors are allowed to do that... and they are afraid to do it, thinking they might disable the printer and make it totally non-functional. A tech in Ontario said, 'if we do that, then we might have to send it back and get a new one." (Yet they aren't afraid to tell customers to do such a reset!?) My response was: With a hundred tech support people in that office, how could it be that you wouldn't be able to recover that printer from a reset?
That was just five or ten minutes of five hours' worth of conversations with HP tech support. I can't, though, blame those people too much. No one's born knowing these things. A supervisor in the Philippines told me that he gets no money, nor is he allotted time, for training of employees. They just get a manual for each printer, each manual containing a script for each known problem, and they just have to follow the series of diagnostics -- or blind potential remedies -- for each issue. That and "on the job training" (learning from the customers' problems) is pretty much what we can expect when we call tech support. This has come about because some high- or mid-level manager, likely a strong advocate of market economics, decided that this would be the cheapest way to deal with customers' technical problems. And that's how we're dealt with. And that's how the political becomes personal.
then again, it is a good way for it to work, but support should have known.
Following on the above, support folks can be expected to know little more than what's in the documentation they're handed.
Standard methods are often standard for a reason... or several reasons. The "no surprise" principle alone would tell us that, if there's to be a variation from standard, that variation should be an exceptional improvement. I don't know that this is.
now you know what to do if you forget your password again. ((GBWG))
Actually, I didn't forget my password. I forgot a password (the default) I needed to use once six months ago and never anticipated needing again. And as it turned out, I actually didn't need to remember it and won't ever need it again. :^\
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