On Thu, November 26, 2015 12:30, John R Pierce wrote:
how open is RH to bug fix submissions from non-customers?
I got the impression most of their bug fixes were done internally by employees, a large part of which consists of backporting fixes from upstream FOSS projects.
This is my experience as well. The only thing that RedHat has ever done with my bug reports is point me to the upstream projects to have it fixed/altered/added there. They will however, occasionally accept some nudges about updating software that the upstream project has already released.
On Fri, Nov 27, 2015 at 12:27:44PM -0500, James B. Byrne wrote:
This is my experience as well. The only thing that RedHat has ever done with my bug reports is point me to the upstream projects to have it fixed/altered/added there. They will however, occasionally accept some nudges about updating software that the upstream project has already released.
I've seen them do better. I reported a bug in the LSI RAID firmware/kernel code which required 100s of servers to observe. They went back and forth with me a few times about the fix, presumably because they couldn't make the bug happen quickly on a server or two in their lab.
-- greg
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Greg Lindahl -
James B. Byrne