Hi All,
I have a WD RE4-GP which dropped an Adaptec 51645 RAID controller. I ran a smartctl short test on the drive and it failed with a read error. So I ran the Western Digital's own diagnostic software (DLGDIAG), both the short and extended test on the drive and it passed with no errors. So I ran the smartctl short test again and again it failed. I then ran smartctl long test and that also failed at the same logical block address as the short test. Can anyone shed any light on this? Can I RMA the drive even if it passes Western Digital's own tests? Thanks in advance for any advice.
Cheers,
Steve
on 4/1/2011 4:35 AM Steve Brooks spake the following:
Hi All,
I have a WD RE4-GP which dropped an Adaptec 51645 RAID controller. I ran a smartctl short test on the drive and it failed with a read error. So I ran the Western Digital's own diagnostic software (DLGDIAG), both the short and extended test on the drive and it passed with no errors. So I ran the smartctl short test again and again it failed. I then ran smartctl long test and that also failed at the same logical block address as the short test. Can anyone shed any light on this? Can I RMA the drive even if it passes Western Digital's own tests? Thanks in advance for any advice.
Cheers,
Steve
I have RMA'd many drives to WD without any proof of testing. They usually will send you a rebuilt equivalent drive.
On Fri, Apr 1, 2011 at 7:29 AM, compdoc compdoc@hotrodpc.com wrote:
I have a WD RE4-GP which dropped an Adaptec 51645 RAID controller. I ran a smartctl short test on the drive and it failed with a read error.
What does smart say about reallocated sectors, pending sector count, drive temperature, etc?
WD will send you a new one if it's an enterprise drive. No questions asked. I've done this many a time.
Brandon
Brandon Ooi wrote:
On Fri, Apr 1, 2011 at 7:29 AM, compdoc compdoc@hotrodpc.com wrote:
I have a WD RE4-GP which dropped an Adaptec 51645 RAID controller. I ran a smartctl short test on the drive and it failed with a read error.
What does smart say about reallocated sectors, pending sector count, drive temperature, etc?
WD will send you a new one if it's an enterprise drive. No questions asked. I've done this many a time.
Also, watch it for a few days, then every week. If it doesn't change, I wouldn't worry; if it does, have it replaced.
mark
On Fri, 1 Apr 2011, compdoc wrote:
I have a WD RE4-GP which dropped an Adaptec 51645 RAID controller. I ran a smartctl short test on the drive and it failed with a read error.
What does smart say about reallocated sectors, pending sector count, drive temperature, etc?
They are clean, no reallocated sectors or pending sector count. Temp about 35C.
Steve
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compdoc -
m.roth＠5-cent.us -
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Steve Brooks