Gregory P. Ennis wrote:

List,

I updated a gateway/router computer with Centos 5.6 and lost the ability to print pdf and tif files with the command "lp -d printer img.tif"

This new unit replaced a Fedora 5 system that had been working well, and is still able to print pdf and tif files withing the same network.

I have other Centos 5.6 gateway's at different facilities that print the pdf and tif files without a problem. All of these 5.6 systems have been updated without a problem.

hpijs-1.6.7-6.el5_6.1.x86_64 has already been installed.

I am at a loss in trying to see the difference between my 5.6 machines and would appreciate some advice as to where to look.

Thanks much for your help.

Greg Ennis

Have you checked if you are able to print regular text? It's a first step in troubleshooting. And what is the commands output when you try to print pdf/tiff?

Ljubomir

---------------------------------------------------------

Ljubomir,

Regular ASCII text prints fine, as well as any pcl file. I can print pdf and tiff files from a different computer on the affected printer, but when a pdf or tiff file goes through the print server on the gateway the print stream ends up printing graphic characters on several pages instead of the image in the file.

The output of lp -d lpt3 ./img.tif is normal "request id is lpt3-842 (1 file(s))"

I thought this might be a libtiff problem, but I have the same file on our other machines (libtiff-3.8.2),

libtiff-3.8.2-7.el5_6.7.x86_64 already installed and latest version libtiff-3.8.2-7.el5_6.7.i386 already installed and latest version

Thank you for your help, I am stumped on this one so far.

Greg

Gregory P. Ennis wrote:

Gregory P. Ennis wrote:

...

List,

I updated a gateway/router computer with Centos 5.6 and lost the ability to print pdf and tif files with the command "lp -d printer img.tif"

This new unit replaced a Fedora 5 system that had been working well, and is still able to print pdf and tif files withing the same network.

I have other Centos 5.6 gateway's at different facilities that print the pdf and tif files without a problem. All of these 5.6 systems have been updated without a problem.

hpijs-1.6.7-6.el5_6.1.x86_64 has already been installed.

I am at a loss in trying to see the difference between my 5.6 machines and would appreciate some advice as to where to look.

Thanks much for your help.

Greg Ennis

Have you checked if you are able to print regular text? It's a first step in troubleshooting. And what is the commands output when you try to print pdf/tiff?

Ljubomir

---

Ljubomir,

Regular ASCII text prints fine, as well as any pcl file. I can print pdf and tiff files from a different computer on the affected printer, but when a pdf or tiff file goes through the print server on the gateway the print stream ends up printing graphic characters on several pages instead of the image in the file.

The output of lp -d lpt3 ./img.tif is normal "request id is lpt3-842 (1 file(s))"

I thought this might be a libtiff problem, but I have the same file on our other machines (libtiff-3.8.2),

libtiff-3.8.2-7.el5_6.7.x86_64 already installed and latest version libtiff-3.8.2-7.el5_6.7.i386 already installed and latest version

Thank you for your help, I am stumped on this one so far.

Greg

You should run "yum list installed > <text-file-name>" on both working and non-working system and compare (diff?) those lists.

Ljubomir

The only difference I can see between the two servers is that the one that does not work is x64 and the one that works is i386. I am about ready to use the old Fedora system as the cups server instead the Centos 5.6 that was just put together. Thanks much for your help!!!!

Greg

...

...

List,

I updated a gateway/router computer with Centos 5.6 and lost the ability to print pdf and tif files with the command "lp -d printer img.tif"

This new unit replaced a Fedora 5 system that had been working well, and is still able to print pdf and tif files withing the same network.

I have other Centos 5.6 gateway's at different facilities that print the pdf and tif files without a problem. All of these 5.6 systems have been updated without a problem.

hpijs-1.6.7-6.el5_6.1.x86_64 has already been installed.

I am at a loss in trying to see the difference between my 5.6 machines and would appreciate some advice as to where to look.

Thanks much for your help.

Greg Ennis

Have you checked if you are able to print regular text? It's a first step in troubleshooting. And what is the commands output when you try to print pdf/tiff?

Ljubomir

---

Ljubomir,

Regular ASCII text prints fine, as well as any pcl file. I can print pdf and tiff files from a different computer on the affected printer, but when a pdf or tiff file goes through the print server on the gateway the print stream ends up printing graphic characters on several pages instead of the image in the file.

The output of lp -d lpt3 ./img.tif is normal "request id is lpt3-842 (1 file(s))"

I thought this might be a libtiff problem, but I have the same file on our other machines (libtiff-3.8.2),

libtiff-3.8.2-7.el5_6.7.x86_64 already installed and latest version libtiff-3.8.2-7.el5_6.7.i386 already installed and latest version

Thank you for your help, I am stumped on this one so far.

Greg

You should run "yum list installed > <text-file-name>" on both working and non-working system and compare (diff?) those lists.

Ljubomir

The only difference I can see between the two servers is that the one that does not work is x64 and the one that works is i386. I am about ready to use the old Fedora system as the cups server instead the Centos 5.6 that was just put together. Thanks much for your help!!!!

Greg

OK. But I was wondering if installing CentOS 5.6 i386 would help, and if it would work for you.

Lijubomir,

That is interesting, I would not have thought that changing to i386 would have solved the problem, but it might be worth the try. I will have to create some time to redo that machine. Thanks for your suggestion!!

Greg

...

...

...

List,

I updated a gateway/router computer with Centos 5.6 and lost the ability to print pdf and tif files with the command "lp -d printer img.tif"

This new unit replaced a Fedora 5 system that had been working well, and is still able to print pdf and tif files withing the same network.

You should run "yum list installed> <text-file-name>" on both working and non-working system and compare (diff?) those lists.

Ljubomir

The only difference I can see between the two servers is that the one that does not work is x64 and the one that works is i386. I am about ready to use the old Fedora system as the cups server instead the Centos 5.6 that was just put together. Thanks much for your help!!!!

Greg

OK. But I was wondering if installing CentOS 5.6 i386 would help, and if it would work for you.

Lijubomir,

That is interesting, I would not have thought that changing to i386 would have solved the problem, but it might be worth the try. I will have to create some time to redo that machine. Thanks for your suggestion!!

I doubt it's an i386 vs x86_64 issue. Printing pdf documunts from the command line through cups works fine here on an x86_64 C5 system.

Have you looked at the logs in /var/log/cups/ ? You could increase the log level to debug in /etc/cups/cupsd.conf if nothing is obvious in your current logs.

For reference, with the default "info" loglevel, when printing a pdf file I get this in /var/log/cups/error_log :

I [27/Apr/2011:16:11:20 +0200] [Job 827] Adding start banner page "none". I [27/Apr/2011:16:11:20 +0200] [Job 827] Adding job file of type application/pdf. I [27/Apr/2011:16:11:20 +0200] [Job 827] Adding end banner page "none". I [27/Apr/2011:16:11:20 +0200] [Job 827] Queued on "delice" by "nthierry". I [27/Apr/2011:16:11:20 +0200] [Job 827] Started filter /usr/lib/cups/filter/pdftops (PID 15344) I [27/Apr/2011:16:11:20 +0200] [Job 827] Started backend /usr/lib/cups/backend/socket (PID 15345) I [27/Apr/2011:16:11:34 +0200] [Job 827] Completed successfully.

Nicolas,

That was very helpful.

The problem was caused by me, I failed to copy over the ppd files of the printer to the new system. The error log files did not report errors related to not finding the /etc/cups/ppd/printer.ppd file for the printer, but did remind me of the file's need to be present. When I checked it was not present, but was an easy fix.

Thank you very much!!!!

Greg