Hi all,
I am lookng for a truble ticket to install on my Cents os 4.4 server.
RPM is always prefferd. Souce is also welcome.
Have you done somethink like this before?
What are the packages that you recomend for me.
A simple one, on the help desk side, is GLPI. It comes with an ozillion other features concerning hardware and software inventory, etc. http://www.glpi-project.org IIRC
On 11/14/06, Indunil Jayasooriya indunil75@gmail.com wrote:
Hi all,
I am lookng for a truble ticket to install on my Cents os 4.4 server.
RPM is always prefferd. Souce is also welcome.
Have you done somethink like this before?
What are the packages that you recomend for me.
-- Thank you Indunil Jayasooriya
CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
Indunil Jayasooriya wrote:
Hi all, I am lookng for a truble ticket to install on my Cents os 4.4 server. RPM is always prefferd. Souce is also welcome. Have you done somethink like this before? What are the packages that you recomend for me.
If you want everything (and the kitchen sink!), RT is pretty good. And it has the advantage that there's a repository available from where you can install it with "yum install rt".
See http://wiki.centos.org/Repositories.
Disadvantage of RT: It's not easy to use and really needs some learning. But I guess that that's the same with *all* Trouble Ticket systems.
Cheers,
Ralph
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On Tue, Nov 14, 2006 at 10:55:56AM +0100, Ralph Angenendt wrote:
Indunil Jayasooriya wrote:
Hi all, I am lookng for a truble ticket to install on my Cents os 4.4 server. RPM is always prefferd. Souce is also welcome. Have you done somethink like this before? What are the packages that you recomend for me.
If you want everything (and the kitchen sink!), RT is pretty good.
(...)
Disadvantage of RT: It's not easy to use and really needs some learning. But I guess that that's the same with *all* Trouble Ticket systems.
RT is also a resource hog. I was pretty impressed how much resource it consumes even when no one is accessing it. Definitively wasteful.
[]s
- -- Rodrigo Barbosa "Quid quid Latine dictum sit, altum viditur" "Be excellent to each other ..." - Bill & Ted (Wyld Stallyns)
On Tue, 14 Nov 2006, Indunil Jayasooriya wrote:
Hi all,
I am lookng for a truble ticket to install on my Cents os 4.4 server.
Someone else mentioned RT, which is a good choice if you want to support a fairly complex help-desk system.
If your needs are fairly simple, Trac will be far simpler to learn and maintain. You can find Dag's excellent rpm for it in the rpmforge repository or on his site:
http://dag.wieers.com/packages/trac/
I am lookng for a truble ticket to install on my Cents os 4.4 server.
I have looked at a number of these systems and ruQueue seems to be one of the better ones.
Cheers!
Thanks for your dag rpm . I just installed it .
Thereafter what wiyklll have to do?
There is a file trac.conf
[root@worldnet ~]# cat /etc/httpd/conf.d/trac.conf Alias /trac/ "/usr/share/trac/htdocs/"
### Trac need to know where the database is located <Location "/cgi-bin/trac.cgi"> SetEnv TRAC_ENV "/usr/share/trac/myproject.db" </Location>
### You need this to allow users to authenticate <Location "/cgi-bin/trac.cgi/login"> AuthType Basic AuthName "trac" AuthUserFile /usr/share/trac/trac.htpasswd Require valid-user </location>
so that means Now I can go via http://ipaddress/trac/
But it stays, Below is what I did.
Forbidden
You don't have permission to access /trac/ on this server. ------------------------------ Apache/2.0.52 (CentOS) Server at 192.168.102.25 Port 80
Why is that?
---------- Forwarded message ---------- From: Paul Heinlein heinlein@madboa.com Date: Nov 14, 2006 7:05 PM Subject: Re: [CentOS] opens source trouble ticket To: CentOS mailing list centos@centos.org
On Tue, 14 Nov 2006, Indunil Jayasooriya wrote:
Hi all,
I am lookng for a truble ticket to install on my Cents os 4.4 server.
Someone else mentioned RT, which is a good choice if you want to support a fairly complex help-desk system.
If your needs are fairly simple, Trac will be far simpler to learn and maintain. You can find Dag's excellent rpm for it in the rpmforge repository or on his site:
http://dag.wieers.com/packages/trac/
-- Paul Heinlein <> heinlein@madboa.com <> www.madboa.com _______________________________________________ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
Thanks for your dag rpm . I just installed it .
Thereafter what wiyklll have to do?
There is a file trac.conf
<snip>
### You need this to allow users to authenticate <Location "/cgi-bin/trac.cgi/login"> AuthType Basic AuthName "trac" AuthUserFile /usr/share/trac/trac.htpasswd Require valid-user
</location>
<snip>
I've never used trac but i suppose documentation comes with the software. Anyway have you created the /usr/share/trac/trac.htpasswd file needed for the authentication ? I suppose it's written in the doc or maybe this file exists but you can manage it with htpasswd (man htpasswd)
****************************************** * Fabian Arrotin - http://www.arrfab.net * ******************************************
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On Tue, Nov 14, 2006 at 01:28:29PM +0530, Indunil Jayasooriya wrote:
Hi all,
I am lookng for a truble ticket to install on my Cents os 4.4 server.
RPM is always prefferd. Souce is also welcome.
Have you done somethink like this before?
What are the packages that you recomend for me.
So far, my choice is ExoPHPDesk for Helpdesk, and Bugzilla for software development related cases.
[]s
- -- Rodrigo Barbosa "Quid quid Latine dictum sit, altum viditur" "Be excellent to each other ..." - Bill & Ted (Wyld Stallyns)
-
Eduardo Grosclaude -
Fabian Arrotin -
Indunil Jayasooriya -
Matthew Martz -
Paul Heinlein -
Ralph Angenendt -
Rodrigo Barbosa