Hi,
Last year, I tried to installed and evaluate the following OSS web base trouble ticketing system. This is for me to track history on our IT related issues. Those that I tried are the PHP Ticket, DanPHPSupport, Epix Power Support, ruQueue, Ticket Express, OTRS, PMOS Help Desk and eTicket. From those, PMOS and eTicket are my top picks. I have problem installing OTRS the last time, so I am unable to evaluate that but will try later. The problem with PMOS is that the developer want to give up the project last time I checked. Aside from the mentioned above, can you suggest others that are better. Any advice from other experiences please. Thank you very much.
junji aisalen.wordpress.com Linux Registered User #253162 CentOS User
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On Feb 5, 2008, at 7:23 PM, Jun Salen wrote:
Last year, I tried to installed and evaluate the following OSS web base trouble ticketing system. This is for me to track history on our IT related issues. Those that I tried are the PHP Ticket, DanPHPSupport, Epix Power Support, ruQueue, Ticket Express, OTRS, PMOS Help Desk and eTicket. From those, PMOS and eTicket are my top picks. I have problem installing OTRS the last time, so I am unable to evaluate that but will try later. The problem with PMOS is that the developer want to give up the project last time I checked. Aside from the mentioned above, can you suggest others that are better. Any advice from other experiences please. Thank you very much.
Take a look at Request Tracker http://bestpractical.com/rt/
Active support and an active user community.
Chris Boyd wrote:
On Feb 5, 2008, at 7:23 PM, Jun Salen wrote:
Last year, I tried to installed and evaluate the following OSS web base trouble ticketing system. This is for me to track history on our IT related issues. Those that I tried are the PHP Ticket, DanPHPSupport, Epix Power Support, ruQueue, Ticket Express, OTRS, PMOS Help Desk and eTicket. From those, PMOS and eTicket are my top picks. I have problem installing OTRS the last time, so I am unable to evaluate that but will try later. The problem with PMOS is that the developer want to give up the project last time I checked. Aside from the mentioned above, can you suggest others that are better. Any advice from other experiences please. Thank you very much.
Take a look at Request Tracker http://bestpractical.com/rt/
Active support and an active user community.
and run it on Centos 5 or use the updated LAMP packages in the centos plus repository if you are running Centos 4.
On Tue, 5 Feb 2008 19:46:58 -0600 Chris Boyd cboyd@gizmopartners.com wrote:
On Feb 5, 2008, at 7:23 PM, Jun Salen wrote:
Last year, I tried to installed and evaluate the following OSS web base trouble ticketing system. This is for me to track history on our IT related issues. Those that I tried are the PHP Ticket, DanPHPSupport, Epix Power Support, ruQueue, Ticket Express, OTRS, PMOS Help Desk and eTicket. From those, PMOS and eTicket are my top picks. I have problem installing OTRS the last time, so I am unable to evaluate that but will try later. The problem with PMOS is that the developer want to give up the project last time I checked. Aside from the mentioned above, can you suggest others that are better. Any advice from other experiences please. Thank you very much.
Take a look at Request Tracker http://bestpractical.com/rt/
Active support and an active user community.
RT rox - it too difficult to setup. A tiny learning curve, but for the money (free beer) it's the best I seen.
Another it OTRS (of course it's mentioned however, there are tons of whistles and bells (overkill for most IT needs) and if you don't need them, then RT is by far the best.
Jun Salen wrote:
Hi,
Last year, I tried to installed and evaluate the following OSS web base trouble ticketing system. This is for me to track history on our IT related issues.... Aside from the mentioned above, can you suggest others that are better. ...
FlySpray is a 'bug tracking system' intended for software development, but quite ammendable to being used as a trouble ticket system. web based, written in php, and uses a postgres or mysql database. email and/or jabber notifications. tasks/tickets can be assigned and reassigned, and keep a detailed history. http://flyspray.org/
you could use its 'categories' field to enumerate your systems and software that you're dealing with. Categories can have nested subcategories which are specific to them (for instance, standard request ticket types). (sub)categories can have owners who get the default notifications.
Jun Salen wrote:
Last year, I tried to installed and evaluate the following OSS web base trouble ticketing system. This is for me to track history on our IT related issues. Those that I tried are the PHP Ticket, DanPHPSupport, Epix Power Support, ruQueue, Ticket Express, OTRS, PMOS Help Desk and eTicket. From those, PMOS and eTicket are my top picks. I have problem installing OTRS the last time, so I am unable to evaluate that but will try later. The problem with PMOS is that the developer want to give up the project last time I checked. Aside from the mentioned above, can you suggest others that are better. Any advice from other experiences please. Thank you very much.
Have you looked at trac? I find it is an excellent bit of software.
Jeremy
On Wed, Feb 06, 2008 at 09:53:24AM +0000, Jeremy Sanders wrote:
Jun Salen wrote:
Last year, I tried to installed and evaluate the following OSS web base trouble ticketing system. This is for me to track history on our IT related issues. Those that I tried are the PHP Ticket, DanPHPSupport, Epix Power Support, ruQueue, Ticket Express, OTRS, PMOS Help Desk and eTicket. From those, PMOS and eTicket are my top picks. I have problem installing OTRS the last time, so I am unable to evaluate that but will try later. The problem with PMOS is that the developer want to give up the project last time I checked. Aside from the mentioned above, can you suggest others that are better. Any advice from other experiences please. Thank you very much.
Have you looked at trac? I find it is an excellent bit of software.
Jeremy
Agreed. I've adapted it for use as my personal task tracker. It's more geared towards project management and bug handling, but with a little configuration works great as a ticketing system also.
I used their Python API to write a little procmail script to insert emails into the ticket database as well. Very handy.
It'd be kinda neat to see someone put some work into the Track ticketing system to make it a little more geared towards help desks and the like... but even as is it's very functional.
Ray
Jun Salen wrote:
Hi,
Last year, I tried to installed and evaluate the following OSS web base trouble ticketing system. This is for me to track history on our IT related issues. Those that I tried are the PHP Ticket, DanPHPSupport, Epix Power Support, ruQueue, Ticket Express, OTRS, PMOS Help Desk and eTicket. From those, PMOS and eTicket are my top picks. I have problem installing OTRS the last time, so I am unable to evaluate that but will try later. The problem with PMOS is that the developer want to give up the project last time I checked. Aside from the mentioned above, can you suggest others that are better. Any advice from other experiences please. Thank you very much.
junji aisalen.wordpress.com Linux Registered User #253162 CentOS User
I would like to recommend a piece of software known as GLPI ... when used in conjunction with OCSng, it will track all hardware and software installed on each machine, which users use which machines, etc.
It also can use ADS or LDAP for authentication, and there is the ability to create FAQs that users can search.
So, the combination can be used as a software/hardware inventory program and trouble ticket system.
http://glpi-project.org/?lang=en
http://www.ocsinventory-ng.org/
Thanks, Johnny Hughes
Johnny Hughes ha scritto:
I would like to recommend a piece of software known as GLPI ... when used in conjunction with OCSng, it will track all hardware and software installed on each machine, which users use which machines, etc.
It also can use ADS or LDAP for authentication, and there is the ability to create FAQs that users can search.
So, the combination can be used as a software/hardware inventory program and trouble ticket system.
http://glpi-project.org/?lang=en
http://www.ocsinventory-ng.org/
Thanks, Johnny Hughes
Does someone has an rpm version? I did some tests on OCS-ng, but everything broke on the upgrade of the test pc...
TIA
Lorenzo Quatrini
Lorenzo Quatrini wrote:
Johnny Hughes ha scritto:
I would like to recommend a piece of software known as GLPI ... when used in conjunction with OCSng, it will track all hardware and software installed on each machine, which users use which machines, etc.
It also can use ADS or LDAP for authentication, and there is the ability to create FAQs that users can search.
So, the combination can be used as a software/hardware inventory program and trouble ticket system.
http://glpi-project.org/?lang=en
http://www.ocsinventory-ng.org/
Thanks, Johnny Hughes
Does someone has an rpm version? I did some tests on OCS-ng, but everything broke on the upgrade of the test pc...
WRT RPMS, no.
They have built perl scripts to run for upgrades and installs, and it is very complex, so RPMS would just down load the stuff and execute the perl script. Fairly worthless in this case. In fact, for things that just unpack into a web dir (mambo web server, phpmyadmin, etc.) I think RPMS are fairly worthless.
Thanks, Johnny Hughes
Johnny Hughes wrote:
Lorenzo Quatrini wrote:
Johnny Hughes ha scritto:
I would like to recommend a piece of software known as
GLPI ... when
used in conjunction with OCSng, it will track all hardware and software installed on each machine, which users use which
machines, etc.
It also can use ADS or LDAP for authentication, and there is the ability to create FAQs that users can search.
So, the combination can be used as a software/hardware inventory program and trouble ticket system.
http://glpi-project.org/?lang=en
http://www.ocsinventory-ng.org/
Thanks, Johnny Hughes
Does someone has an rpm version? I did some tests on OCS-ng, but everything broke on the
upgrade of the
test pc...
WRT RPMS, no.
They have built perl scripts to run for upgrades and installs, and it is very complex, so RPMS would just down load the stuff and execute the perl script. Fairly worthless in this case. In fact, for things that just unpack into a web dir (mambo web server, phpmyadmin, etc.) I think RPMS are fairly worthless.
Only good thing the RPMs do is account for the files on the file system and can be used to revert permissions or discover corrupted/compromised files (so long as the upgrades use RPMs too).
-Ross
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Johnny Hughes wrote:
I would like to recommend a piece of software known as GLPI ... when used in conjunction with OCSng, it will track all hardware and software installed on each machine, which users use which machines, etc.
It also can use ADS or LDAP for authentication, and there is the ability to create FAQs that users can search.
So, the combination can be used as a software/hardware inventory program and trouble ticket system.
Does someone has an rpm version? I did some tests on OCS-ng, but everything broke on the upgrade of the test pc...
WRT RPMS, no.
They have built perl scripts to run for upgrades and installs, and it is very complex, so RPMS would just down load the stuff and execute the perl script. Fairly worthless in this case. In fact, for things that just unpack into a web dir (mambo web server, phpmyadmin, etc.) I think RPMS are fairly worthless.
But... You need a bunch of perl and php modules that would be better handled as rpms (and even nicer if their install script could 'yum install' them if missing or dependencies pulled them in automatically). They may all be available from the rpmforge repo.
Les Mikesell wrote:
Johnny Hughes wrote:
I would like to recommend a piece of software known as GLPI ... when used in conjunction with OCSng, it will track all hardware and software installed on each machine, which users use which machines, etc.
It also can use ADS or LDAP for authentication, and there is the ability to create FAQs that users can search.
So, the combination can be used as a software/hardware inventory program and trouble ticket system.
Does someone has an rpm version? I did some tests on OCS-ng, but everything broke on the upgrade of the test pc...
WRT RPMS, no.
They have built perl scripts to run for upgrades and installs, and it is very complex, so RPMS would just down load the stuff and execute the perl script. Fairly worthless in this case. In fact, for things that just unpack into a web dir (mambo web server, phpmyadmin, etc.) I think RPMS are fairly worthless.
But... You need a bunch of perl and php modules that would be better handled as rpms (and even nicer if their install script could 'yum install' them if missing or dependencies pulled them in automatically). They may all be available from the rpmforge repo.
That is true ... I look at the docs and install the applicable RPMS from rpmforge (or make them myself) as required when doing these things. So I guess an RPM version MIGHT be good :D
I'd just like to second Johnny's recommendation for GLPI - we've been using it in house for about 8 months for ticketing and inventory.
Nigel Kendrick IT Associate Pet Doctors Ltd
I'm setting up a Apache cluster. All my web servers are on a private network. I would like to have 2 load balancers (1 connection to private network, 1 connection to the public network) setting in front of them directing traffic. They need to be session aware. My goal is to route all traffic through the load balancers and not allow anyone to directly hit the web servers.
I've looked at Piranha and am having trouble with the configs. I'm also looking at HAProxy/Heartbeat.
Does anyone have any success stories they can share and what type of load balancers they've used? All this needs to run on CentOS and be OpenSource.
Thanks, TR
Todd Reed wrote:
Does anyone have any success stories they can share and what type of load balancers they've used? All this needs to run on CentOS and be OpenSource.
Well, almost fits your needs, but F5 BigIP runs on CentOS last I checked :) Works beautifully!
nate
nate wrote:
Todd Reed wrote:
Does anyone have any success stories they can share and what type of load balancers they've used? All this needs to run on CentOS and be OpenSource.
Well, almost fits your needs, but F5 BigIP runs on CentOS last I checked :) Works beautifully!
You are kidding right? Them expensive boxes run on Linux? There was a F5 box that was loaned to the company I worked for previously for testing and they had some really big claims about its ability to process emails and about its mail queue data integrity guarantees.
Christopher Chan wrote:
You are kidding right? Them expensive boxes run on Linux? There was a F5 box that was loaned to the company I worked for previously for testing and they had some really big claims about its ability to process emails and about its mail queue data integrity guarantees.
you got it [root@prod-lb-1:Active] config # uname -a Linux prod-lb-1.sea2.my.domain 2.4.21-9.1.1.30.0smp #2 SMP Sat Oct 22 02:08:57 PDT 2005 i686 i686 i386 GNU/Linux [root@prod-lb-1:Active] config # ssh root@sccp Last login: Tue Jan 22 00:27:25 2008 from 10.10.0.146
Welcome to the F5 Networks SCCP!
sccp# uname -a Linux sccp 2.4.23-sccp SCCP Linux build 9.2.90.76.6 Tue Dec 13 05:55:27 PST 2005 ppc unknown sccp#
(the Big IPs contain two independent computers in one chassis)
Never used them for email processing. But work quite well for load balancing. Easy to use, fast, quite a bit of features. I played around a bit with LVS is it? about a year ago. The one killer feature it didn't have that I require(d) was NAT'ing the traffic so I could bounce connections back onto the same network. I didn't see any such ability in LVS at the time anyways, maybe it's there now.
My network switches run linux too(I think some commercial embedded flavor), as does my storage array(SSH banner says Debian at least). Neither give access to a native linux shell though. Shit, even my new Phillips TV runs linux. Crazy seems like almost everything does these days.
nate
nate wrote:
Christopher Chan wrote:
You are kidding right? Them expensive boxes run on Linux? There was a F5 box that was loaned to the company I worked for previously for testing and they had some really big claims about its ability to process emails and about its mail queue data integrity guarantees.
you got it [root@prod-lb-1:Active] config # uname -a Linux prod-lb-1.sea2.my.domain 2.4.21-9.1.1.30.0smp #2 SMP Sat Oct 22 02:08:57 PDT 2005 i686 i686 i386 GNU/Linux [root@prod-lb-1:Active] config # ssh root@sccp Last login: Tue Jan 22 00:27:25 2008 from 10.10.0.146
Welcome to the F5 Networks SCCP!
sccp# uname -a Linux sccp 2.4.23-sccp SCCP Linux build 9.2.90.76.6 Tue Dec 13 05:55:27 PST 2005 ppc unknown sccp#
(the Big IPs contain two independent computers in one chassis)
Never used them for email processing. But work quite well for load balancing. Easy to use, fast, quite a bit of features. I played around a bit with LVS is it? about a year ago. The one killer feature it didn't have that I require(d) was NAT'ing the traffic so I could bounce connections back onto the same network. I didn't see any such ability in LVS at the time anyways, maybe it's there now.
Well, they had one that had amazing throughput with guarantees of not losing any emails once the box has accepted them for delivery.
My network switches run linux too(I think some commercial embedded flavor), as does my storage array(SSH banner says Debian at least). Neither give access to a native linux shell though. Shit, even my new Phillips TV runs linux. Crazy seems like almost everything does these days.
Haha. Yes, I know that more and more appliances are getting Linux based control systems but I am certainly very interested in how they got a box running a 2.4 version of Linux to perform like what I saw. I had upgraded the mailservers of the company to get a bit more performance by moving to 2.6 but F5 runs a 2.4.x Linux kernel and has a single box perform better than a cluster of the mailservers I upgraded to 2.6?!
What do they have in those boxes? ASICs doing smtp and dns that somehow create zero network latency? What patches do they have in their souped up sccp version?
Christopher Chan wrote:
Haha. Yes, I know that more and more appliances are getting Linux based control systems but I am certainly very interested in how they got a box running a 2.4 version of Linux to perform like what I saw. I had upgraded the mailservers of the company to get a bit more performance by moving to 2.6 but F5 runs a 2.4.x Linux kernel and has a single box perform better than a cluster of the mailservers I upgraded to 2.6?!
What do they have in those boxes? ASICs doing smtp and dns that somehow create zero network latency? What patches do they have in their souped up sccp version?
F5 is known more for load balancing than mail servers so I'm not sure what you saw, but if you were throwing hardware at mail server performance the first thing to add would be battery-backed RAM on the disk/raid controllers so you don't have to wait for disk head motion to complete when the mail application fsync's each write.
Les Mikesell wrote:
Christopher Chan wrote:
Haha. Yes, I know that more and more appliances are getting Linux based control systems but I am certainly very interested in how they got a box running a 2.4 version of Linux to perform like what I saw. I had upgraded the mailservers of the company to get a bit more performance by moving to 2.6 but F5 runs a 2.4.x Linux kernel and has a single box perform better than a cluster of the mailservers I upgraded to 2.6?!
What do they have in those boxes? ASICs doing smtp and dns that somehow create zero network latency? What patches do they have in their souped up sccp version?
F5 is known more for load balancing than mail servers so I'm not sure what you saw, but if you were throwing hardware at mail server performance the first thing to add would be battery-backed RAM on the disk/raid controllers so you don't have to wait for disk head motion to complete when the mail application fsync's each write.
Okay, so those mailservers in the cluster did not have 3ware 955x controllers. In fact, they use linux md. There was one box that did have such a controller and had BBU cache RAM (10 disks attached in RAID5 mode). That box still did not do anything near what the F5 box did. One of the F5 guys did say that the cache of the RAID controller of the F5 box was involved in the mail queue guarantee but he also said something about the filesystem layer being bypassed...ah well.
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Chris -
Chris Boyd -
Christopher Chan -
Jeremy Sanders -
John R Pierce -
Johnny Hughes -
Jun Salen -
Les Mikesell -
Lorenzo Quatrini -
nate -
Nigel Kendrick -
Ray Van Dolson -
Ross S. W. Walker -
Todd Reed