For you boss it may be a question of scale & risk
management. Spending
money on RH means never having to explain why she thought
'some kid in
a basement could support our business' in an outage review.
Yep, most of the responses I've gotten support the conclusion(s):
- A support contract is good for CYA (and perhaps not
more?). If it feels good, do it. Most ingrained business risk analysis types do not understand community support in the first place. Having a contract in place gives them a (not necessarily justified) warm fuzzy.
It's accountablity. The case where I work is that management wants someone to point a finger at if something doesn't go right.
On Apr 5, 2005 6:50 AM, Mark A. Lewis mark@siliconjunkie.net wrote:
For you boss it may be a question of scale & risk
management. Spending
money on RH means never having to explain why she thought
'some kid in
a basement could support our business' in an outage review.
Yep, most of the responses I've gotten support the conclusion(s):
- A support contract is good for CYA (and perhaps not
more?). If it feels good, do it. Most ingrained business risk analysis types do not understand community support in the first place. Having a contract in place gives them a (not necessarily justified) warm fuzzy.
It's accountablity. The case where I work is that management wants someone to point a finger at if something doesn't go right.
Exactly what I called CYA.
-
Collins Richey -
Mark A. Lewis