As a parallel question to my thread about CentOS for commercial use, here's a question I've been wondering about.
How many of you who have RHEL licenses and paid support licenses have ever needed actually to request support? And if you did was the support any bit more timely or accurate than community support for CentOS or other distros?
No, i've always found the answer in online forums, searching google or email lists.
Collins Richey wrote:
How many of you who have RHEL licenses and paid support licenses have ever needed actually to request support? And if you did was the support any bit more timely or accurate than community support for CentOS or other distros?
Even with several RHEL subscriptions, I or my clients have yet to call Red Hat support. I have made good use of their knowledge base and mailing lists though.
When I first started CentOS-2 I purchased RHEL21ES out of my own pocket because I wanted to make sure that CentOS-2 was as close to the real product as possible.
I was most unimpressed with the RH support. In fact I would call it shit house. For a list of bugs see http://uranus.it.swin.edu.au/~jn/linux/centos-2/index.htm
The one time I called telephone support I got transfered to some American call center who could not understand a thing I said (obviously in my harsh Australian accent) and in the end I gave up. Needless to say I don't pay them shit anymore and I just do everything myself.
From my observations, there is no such thing as support from RedHat.
John.
Collins Richey wrote:
As a parallel question to my thread about CentOS for commercial use, here's a question I've been wondering about.
How many of you who have RHEL licenses and paid support licenses have ever needed actually to request support? And if you did was the support any bit more timely or accurate than community support for CentOS or other distros?
I had an Issue with RH9 and contacted Red Hat support, once I finally got to speak to a support "professional" I was fobbed off in a most unprofessional manner and spoken down to as well. Incidentally they never off a remedy for the particular bug either at the time, which was if you installed a Red Hat box with a Reiserfs file system (linux reiserfs), the RH9 upgrade install does not spot any linux partitions to upgrade, - pretty shit big time bug if you ask me, basically they insinuated I was a moron for using reiserfs.
So I would call it a shit house support too. ;-)
P.
John Newbigin wrote:
When I first started CentOS-2 I purchased RHEL21ES out of my own pocket because I wanted to make sure that CentOS-2 was as close to the real product as possible.
I was most unimpressed with the RH support. In fact I would call it shit house. For a list of bugs see http://uranus.it.swin.edu.au/~jn/linux/centos-2/index.htm
The one time I called telephone support I got transfered to some American call center who could not understand a thing I said (obviously in my harsh Australian accent) and in the end I gave up. Needless to say I don't pay them shit anymore and I just do everything myself.
From my observations, there is no such thing as support from RedHat.
John.
Collins Richey wrote:
As a parallel question to my thread about CentOS for commercial use, here's a question I've been wondering about.
How many of you who have RHEL licenses and paid support licenses have ever needed actually to request support? And if you did was the support any bit more timely or accurate than community support for CentOS or other distros?
Peter Farrow wrote:
So I would call it a shit house support too. ;-)
Me three. I ripped the sticker off my car after trying to get support from them. And they were so awesome for so long, but they just went wrong in so many ways. The failure to take care of their core audience is unforgivable. I'm waiting for the linux market to mature before giving it another shot with an "Enterprise" company / distro.
I've replaced over 30 of our systems with CentOS, though FC3 was an option we considered. CentOS has been rock solid for our eZ Publish services, and I can't tell you how much we appreciate it being available.
Jonathan
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In fairness think that is outside the terms of Redhat's the support contract. Redhat only support ext3 currently.
John
Peter Farrow wrote: | I had an Issue with RH9 and contacted Red Hat support, once I finally | got to speak to a support "professional" I was fobbed off in a most | unprofessional manner and spoken down to as well. Incidentally they | never off a remedy for the particular bug either at the time, which was | if you installed a Red Hat box with a Reiserfs file system (linux | reiserfs), the RH9 upgrade install does not spot any linux partitions to | upgrade, - pretty shit big time bug if you ask me, basically they | insinuated I was a moron for using reiserfs. | | So I would call it a shit house support too. ;-) | | P. | | | John Newbigin wrote: | |> When I first started CentOS-2 I purchased RHEL21ES out of my own |> pocket because I wanted to make sure that CentOS-2 was as close to the |> real product as possible. |> |> I was most unimpressed with the RH support. In fact I would call it |> shit house. For a list of bugs see |> http://uranus.it.swin.edu.au/~jn/linux/centos-2/index.htm |> |> The one time I called telephone support I got transfered to some |> American call center who could not understand a thing I said |> (obviously in my harsh Australian accent) and in the end I gave up. |> Needless to say I don't pay them shit anymore and I just do everything |> myself. |> |> From my observations, there is no such thing as support from RedHat. |> |> John. |> |> Collins Richey wrote: |> |>> As a parallel question to my thread about CentOS for commercial use, |>> here's a question I've been wondering about. |>> |>> How many of you who have RHEL licenses and paid support licenses have |>> ever needed actually to request support? And if you did was the |>> support any bit more timely or accurate than community support for |>> CentOS or other distros? |>> |> |> | | _______________________________________________ | CentOS mailing list | CentOS@centos.org | http://lists.centos.org/mailman/listinfo/centos
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Peter Farrow