On Fri, Mar 23, 2007 at 10:49:47AM -0700, Hugh E Cruickshank wrote:
I have a situation where I need to change the distribution of emails for selected accounts on a regular basis. This is for thecontrolling of the distribution of our "support" email address.
...
I was wondering if anyone out there new of something short of an automatic email receiving and routing package (which I have not done any research on) that might fit my simple requirements.
Failing that can anyone recommend an automatic email receiving and routing package that is not to difficult to setup?
http://otrs.org/ It just works. I have used it for several years. Much better control than usual e-mail routing.
RPM install.
From: Håvard Sørli Sent: March 24, 2007 12:57
On Fri, Mar 23, 2007 at 10:49:47AM -0700, Hugh E Cruickshank wrote:
I have a situation where I need to change the distribution of emails for selected accounts on a regular basis. This is for the controlling of the distribution of our "support" email address.
...
I was wondering if anyone out there new of something short of an automatic email receiving and routing package (which I have not done any research on) that might fit my simple requirements.
Failing that can anyone recommend an automatic email receiving and routing package that is not to difficult to setup?
http://otrs.org/ It just works. I have used it for several years. Much better control than usual e-mail routing.
RPM install.
Hi Håvard:
Thank you for your recommendation. I have heard of that package but it is always good to get recommendations from someone who is actually using the software.
Regards, Hugh
-- Hugh E Cruickshank, Forward Software, www.forward-software.com
Hugh E Cruickshank wrote:
Failing that can anyone recommend an automatic email receiving and routing package that is not to difficult to setup?
http://otrs.org/ It just works. I have used it for several years. Much better control than usual e-mail routing.
RPM install.
Thank you for your recommendation. I have heard of that package but it is always good to get recommendations from someone who is actually using the software.
RT (http://bestpractical.com/rt)is very good also if what you want is a trouble ticket system. It doesn't have an automatic change of notifications for different times of day but you could probably add it to the event scripts if you wanted. We just let the notifications go to everyone so they stay up to speed but the right people know who should be responding at any time.
From: Les Mikesell Sent: March 26, 2007 11:04
RT (http://bestpractical.com/rt)is very good also if what you want is a trouble ticket system. It doesn't have an automatic change of notifications for different times of day but you could probably add it to the event scripts if you wanted. We just let the notifications go to everyone so they stay up to speed but the right people know who should be responding at any time.
Thanks, I will have a look at that one as well.
Regards, Hugh
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Hugh E Cruickshank -
Håvard Sørli -
Les Mikesell