On Tuesday 19 July 2011 13:32:50 Kevin Thorpe wrote:

Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there.

OTRS and RT for support and HR. It's a pain to install and configure it according to your needs but both work great.

For software I would recommend something like redmine (maybe mantis or trac) which supports multiple projects/customers, has repository integration (CVS, Subversion, GIT, ...) build in and has a very clean view (otrs and RT tends to show too much).

There is no system which fits all requirements for every purpose.

Regards Oli