bugs.centos.org (was RE: [CentOS-devel] Re:kernel-2.6.9-42.37.EL.c4test is available for i686 and x86_64 in theTesting Repo)
greg at runlevel7.ca
Fri Jan 5 19:58:11 UTC 2007
Johnny Hughes wrote:
> Well ... it is a bug tracker, however we don't have paid support :P
I think you wrote one guideline there, if you really mean that it is a
bug tracker and not a support tracker:
1. The bug tracker is for reporting bugs. Requests for support (How do
I...?) are not appropriate here, and will receive more widespread
attention on the Centos mailing list at
> It is really a tool for people to say, hey I have that problem to, and
> for other users to help.
Sure, and once it is reported, it is searchable. But it's better to
close off a bug and direct the reporter to the appropriate place
(upstream bug tracker, mailing list) so that people who search for the
same problem see the appropriate response.
> CentOS requires the community to help each other, so we expect other
> users to help by commenting on bugs and helping users to fix problems.
That sounds like a support tracker, as opposed to a bug tracker.
Wouldn't the mailing list be better place for support? The bug tracker
IMO is more suited for packages that are under CentOS's control (ie,
dev, centosplus, extras). I think bugs reported against upstream
provided packages should be acknowledged with a standard response
suggesting the user search the upstream bugzilla (and to report there if
not already reported), and then immediately closed "WONTFIX".
> The Developers do work on bugs and close them as we can ... though
> are bugs that can be closed, etc.
> Certainly there is a need for some "Trusted people" to manage CentOS
> Bugs ... and we would consider giving access to certain people to make
> that happen.
I'd like to help, but would like to have some idea what is appropriate
for the bug tracker and what isn't first.
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