[CentOS] <OT> RedHat support

Tue Apr 5 08:50:43 UTC 2005
John Moylan <johnm at rte.ie>

Hash: SHA1

In fairness think that is outside the terms of Redhat's the support
contract. Redhat only support ext3 currently.


Peter Farrow wrote:
| I had an Issue with RH9 and contacted Red Hat support,  once I finally
| got to speak to a support "professional" I was fobbed off in a most
| unprofessional manner and spoken down to as well.  Incidentally they
| never off a remedy for the particular bug either at the time, which was
| if you installed a Red Hat box with a Reiserfs file system (linux
| reiserfs), the RH9 upgrade install does not spot any linux partitions to
| upgrade, - pretty shit big time bug if you ask me, basically they
| insinuated I was a moron for using reiserfs.
| So I would call it a shit house support too.  ;-)
| P.
| John Newbigin wrote:
|> When I first started CentOS-2 I purchased RHEL21ES out of my own
|> pocket because I wanted to make sure that CentOS-2 was as close to the
|> real product as possible.
|> I was most unimpressed with the RH support.  In fact I would call it
|> shit house.  For a list of bugs see
|> http://uranus.it.swin.edu.au/~jn/linux/centos-2/index.htm
|> The one time I called telephone support I got transfered to some
|> American call center who could not understand a thing I said
|> (obviously in my harsh Australian accent) and in the end I gave up.
|> Needless to say I don't pay them shit anymore and I just do everything
|> myself.
|> From my observations, there is no such thing as support from RedHat.
|> John.
|> Collins Richey wrote:
|>> As a parallel question to my thread about CentOS for commercial use,
|>> here's a question I've been wondering about.
|>> How many of you who have RHEL licenses and paid support licenses have
|>> ever needed actually to request support? And if you did was the
|>> support any bit more timely or accurate than community support for
|>> CentOS or other distros?
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