When I first started CentOS-2 I purchased RHEL21ES out of my own pocket because I wanted to make sure that CentOS-2 was as close to the real product as possible. I was most unimpressed with the RH support. In fact I would call it shit house. For a list of bugs see http://uranus.it.swin.edu.au/~jn/linux/centos-2/index.htm The one time I called telephone support I got transfered to some American call center who could not understand a thing I said (obviously in my harsh Australian accent) and in the end I gave up. Needless to say I don't pay them shit anymore and I just do everything myself. From my observations, there is no such thing as support from RedHat. John. Collins Richey wrote: > As a parallel question to my thread about CentOS for commercial use, > here's a question I've been wondering about. > > How many of you who have RHEL licenses and paid support licenses have > ever needed actually to request support? And if you did was the > support any bit more timely or accurate than community support for > CentOS or other distros? > -- John Newbigin Computer Systems Officer Faculty of Information and Communication Technologies Swinburne University of Technology Melbourne, Australia http://www.ict.swin.edu.au/staff/jnewbigin