I had an Issue with RH9 and contacted Red Hat support, once I finally got to speak to a support "professional" I was fobbed off in a most unprofessional manner and spoken down to as well. Incidentally they never off a remedy for the particular bug either at the time, which was if you installed a Red Hat box with a Reiserfs file system (linux reiserfs), the RH9 upgrade install does not spot any linux partitions to upgrade, - pretty shit big time bug if you ask me, basically they insinuated I was a moron for using reiserfs. So I would call it a shit house support too. ;-) P. John Newbigin wrote: > When I first started CentOS-2 I purchased RHEL21ES out of my own > pocket because I wanted to make sure that CentOS-2 was as close to the > real product as possible. > > I was most unimpressed with the RH support. In fact I would call it > shit house. For a list of bugs see > http://uranus.it.swin.edu.au/~jn/linux/centos-2/index.htm > > The one time I called telephone support I got transfered to some > American call center who could not understand a thing I said > (obviously in my harsh Australian accent) and in the end I gave up. > Needless to say I don't pay them shit anymore and I just do everything > myself. > > From my observations, there is no such thing as support from RedHat. > > John. > > Collins Richey wrote: > >> As a parallel question to my thread about CentOS for commercial use, >> here's a question I've been wondering about. >> >> How many of you who have RHEL licenses and paid support licenses have >> ever needed actually to request support? And if you did was the >> support any bit more timely or accurate than community support for >> CentOS or other distros? >> > >