[CentOS] CentOS and Dell Support

[Craig White]

On Sun, 2005-12-04 at 19:10 -0500, Matt Morgan wrote:
> On 12/4/05, Craig White <craigwhite at azapple.com> wrote:
> > On Sun, 2005-12-04 at 15:47 -0500, Matt Morgan wrote:
> > > I'm a fairly experienced RH and Fedora user and admin looking to try
> > > CentOS for the first time. I have lots of experience with Dell servers
> > > and I'd like to stick with them.
> > >
> > > Although I'm sure it's not always strictly enforced, Dell claims that
> > > it won't provide warranty hardware support on servers installed with
> > > an un-Dell-supported OS (basically, anything other Windows, RH, and
> > > Suse). Are other CentOS admins successful in getting Dell to support
> > > their hardware? How does it work--do you just tell them it's RH?
> > >
> > > Also, any recommendations for which Dell PERC or Dell SATA RAID
> > > adapters can I expect to work nicely with CentOS?
> > >
> > > If, on the other hand, Dell gives you trouble for CentOS installs, and
> > > you have recommendations for other server vendors, let me know. In
> > > particular, one that can provide on-site warranty support in Toronto,
> > > Canada, would be great. I'm only interested in i386 architecture, by
> > > the way.
> > ----
> > Dell is going to warranty the hardware - it doesn't have anything to do
> > with which OS you are using. You can't expect them to support an OS that
> > they don't support but I would bet that if the software issue is
> > something that wouldn't change from RHEL/CentOS - they wouldn't miss a
> > beat.
> 
> For the record, that is the opposite of what they told me. They only
> support the hardware when you're using a supported OS. Of course, you
> wouldn't have to tell them that you're using CentOS. So I was
> wondering if people had gotten away with that pretty regularly.
----
as far as they are concerned, I am running RHEL - no difference.

as far as warranty, they have to warranty what they sell.

as far as support, they won't offer OS support on OS's that they don't
support.

Craig